Hongzhou patient check in kiosk operated for patient

Reduced labour costs

Self check-ins save the hospital from using paper, filing the forms, and allows them to quickly look up information on that particular patient without having to sort through piles and cabinets of paperwork.And with self-service kiosks, nurses spend less time doing the bulk of the hospital’s administrative duties and more time providing care for patients.

Reduce patient waiting time

Usually, the administrative staff have to manually record the patient’s information and find the appropriate medical department that will tend to the patient’s healthcare needs. This process can be eliminated as self-service kiosks make it easier to check-in and verify patient information by simply swiping an ID card.

Less errors

Using kiosks help reduce data entry errors made by an administrative staff. By crowdsourcing the filing of the electronic forms to patients, chances of errors are reduced since they are usually invested in getting the best treatment for themselves. This also means that duplicate consent forms and medical data going into the electronic health record (EHR) are not likely to happen as the device will simply alert the hospital staff if they have an existing record in their system.

Easier payment method

Tying the kiosk into a Web-based portal can also expedite the process of payment for the patient. Patients can pay their medical expenses by simply swiping and putting their credit card information into the electronic payment system. The device can also inform the patient of any outstanding medical balances, print out payments and medical certificates, as well as notify the hospital if the patient has made any payments for the treatment they received.

Less confusion

Apart from the easily accessible forms, patients can also take comfort in knowing that they are never lost with the self-service kiosks. In the same device, the patient can find their appointed physician by accessing a hospital map which will point them in the right direction. While this feature is pretty basic, it saves the patient some time from finding any available staff that can eventually direct them to the right room.