KIOSK Support Services
Comprehensive services to maximize uptime
KIOSK Technical Support
In-house KIOSK experts facilitate troubleshooting and fast resolution
KIOSK Technicians are skilled in providing phone support to diagnose and resolve incoming service issues, whether it’s hardware, KIOSK-developed software, or OS services. Inquiries are immediately entered into an automated ticketing system to ensure accurate visibility and communications throughout the course of resolution.
KIOSK Hardware Support Service
Guaranteed Hardware Uptime
Hardware Support Services is the main support layer of services needed to optimize field performance and guaranteed hardware uptime. These are KIOSK-recommended services resolving hardware support demands shared by all deployers.
Clients are provided with:
KIOSK-led Proactive Remote Monitoring and Alerts Advanced Exchange Warranty and Spare Parts Stocking Complete Field Services Standard Monthly Reporting Real-time fleet performance dashboardKIOSK OS Support Service
Full Range of Monitoring, Security, and Reporting Services
The operating system plays the most important role in the full functionality of every kiosk. Operating System (OS) Support Service is the premium layer of KIOSK Support Services and provides a stable and secure operating environment for the kiosk’s application software to ensure the highest level of functionality.
Clients who opt into KIOSK’S Operating System Support Service are set up with factory-led:
Initial Kiosk Deployment Image Generation, Loading, and Testing Ongoing Deployment Image Management KIOSK Security Suite Tools Technical SupportSoftware Training Support Service
To ensure that our customers could use and maintain the products easily, we would upload relevant videos or guide to give a training or solutions, they can also visit us and learn it. Overall training would cover hardware & parts introduction, OS installation and configuration, and SDK.
Accessories & Components
The kiosk warranty is 12 months for hardware components since shipment date. If you want to purchase kiosk accessories/components from Hongzhou, or there are any problem of the original one in the kiosk, please contact us in time.
Diverse controller boards: Industrial level X86 / ARM platform PC based on Intel, AMD, Rockchip CPU Embedded touch screen: Industrial level PCAP Embedded touch screen Card readers: swipe cards, insert chip cards, contactless NFC cards Emdedded printers: receipt, ticket, card, laser, photo Biometric identity scanners: thumbprint, palm vein, iris Scanners Bar code scanners: 1D, 2D scanner Currency Acceptors / Dispensers / Recyclers Document scanners: passports, visas, checks, etc Cameras: identity profile capture, web cameras with facial recognition algorithm Privacy & Security modules: sensors, filters, cash box safes, locks / alarms Wireless: wireless broadband, bluetooth / infrared, RFID contactless, Wi-Fi Special modules (typically deployed in outdoor kiosks): solar panels, batteriesFeel free to contact us with any questions you have.
jintao.chen@hongzhougroup.com
+86 15915302402
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Hongzhou Smart, a member of Hongzhou Group, we are ISO9001, ISO13485, ISO14001, IATF16949 certified and UL approved corporation.
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Add: 1/F & 7/F, Phenix Technology Building, Phenix Community, Baoan District, 518103, Shenzhen, P.R.China.
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