FAQS
1
Do you accept OEMODM business?
Yes, we are OEM/ODM supplier.
2
How you guarantee the quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment.
3
How long is the warranty time for your products?
The warranty is 12 months for hardware components since shipment date, also we can extend the warranty with further negotiation.
4
What is the standard of package?
Export standard package or special package according to customer requirement.
5
What's your payment terms?
50% deposit in advance, balance 50% paid after inspection but before shipment by TT.
6
Where is your factory located? How can I visit there?
Our factory locates in Shenzhen, China. Please let us know your visiting schedule in advance, and we will arrange it.
7
What are the steps for an order?
Step 1: We agree on the kiosk configuration, and sign PI or PO for both parties.
Step 2: You arrange payment and we confirm payment receiving.
Step 3: We start to make kiosk drawings and send them to you for approval.
Step 4: Continue with production drawing making after getting kiosk drawing approval.
Step 5: Start the kiosk enclosure production and components collecting.
Step 6: Components and enclosure assembly test.
Step 7: Enclosure powder coating.
Step 8: Assembly and test.
Step 9: Balance payment confirmed.
Step 10: Shipping.
Step 2: You arrange payment and we confirm payment receiving.
Step 3: We start to make kiosk drawings and send them to you for approval.
Step 4: Continue with production drawing making after getting kiosk drawing approval.
Step 5: Start the kiosk enclosure production and components collecting.
Step 6: Components and enclosure assembly test.
Step 7: Enclosure powder coating.
Step 8: Assembly and test.
Step 9: Balance payment confirmed.
Step 10: Shipping.
8
Our advantages
1. R&D ability: A full-experienced strong R&D team for software and hardware development.
2. Advanced machine equipment: Advanced laser cutting machine, CNC lathe, bending machine, etc
3. Mature technological process: A complete set of materials processing, polishing paint, assembling finished prodcuts production process
4. 100% Quality gurantee: we have passed the authority certificate, such as 3C, FCC, ISO2008. With strictly quality control system
5. High cost performance: Factory direct sell, saving more than 30% cost
6. Thoughtfull Customer service: can provide design freely for customized products. Sign a NDA for customer's drawing or sample.
2. Advanced machine equipment: Advanced laser cutting machine, CNC lathe, bending machine, etc
3. Mature technological process: A complete set of materials processing, polishing paint, assembling finished prodcuts production process
4. 100% Quality gurantee: we have passed the authority certificate, such as 3C, FCC, ISO2008. With strictly quality control system
5. High cost performance: Factory direct sell, saving more than 30% cost
6. Thoughtfull Customer service: can provide design freely for customized products. Sign a NDA for customer's drawing or sample.
Hongzhou Smart, a member of Hongzhou Group, we are ISO9001, ISO13485, ISO14001, IATF16949 certified and UL approved corporation.
Products
Contact Us
Add: 1/F & 7/F, Phenix Technology Building, Phenix Community, Baoan District, 518103, Shenzhen, P.R.China.
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Leave your inquiry, we will provide you with quality products and services!
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