Seamless Middle East 2024
Problems existing in the development of self-help order machine
by：Hongzhou
2021-02-04
So-called self-help order machine, in fact is a kind of instead of artificial order, invoicing kiosks machine.
This machine is so quickly into the market, with its own utility function, of course, is inseparable.
Tend to peak at dinner, the restaurant will appear in the slow line efficiency, customers;
The cashier is easier to accept wrong zhang, zhang;
Payment forms a single, not fast;
Service personnel liquid, recruitment difficulties;
Order confusion, serving speed is slow, etc.
Broad and complex but as a result of customer groups, different people's cognitive level, users in the use of self-service order machine has produced many different problems, but to produce more of these problems from the self-help order machine itself design flaws, because previous when designing self-service terminal equipment only focused on the realization of the technology, and without considering the feeling of users and users.
Many customers order the self-service machine terrified, still adopts the traditional way of artificial ticketing, self-help order machine can't play the role of the application.
Self-help order machine interaction design directly affects the quality of the self-service equipment availability and user satisfaction, complex interaction process and not a friendly man-machine interface affect the user's use efficiency, reduces the users self-service order machine's enthusiasm.
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