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Hongzhou Smart Welcomes Singaporean Customers for Currency Exchange Machine Acceptance & Operation Training

2026-02-06

Recently, Hongzhou Smart welcomed a group of distinguished Singaporean customers to its factory. The core agenda of the visit included the acceptance of customized foreign currency exchange-related terminal equipment, as well as the learning of equipment hardware and software operation and daily maintenance skills. Both parties conducted in-depth exchanges on product landing, skill empowerment and future cooperation, joining hands to consolidate the cooperation foundation in the field of self-service financial services in Southeast Asia.

Market Background: Singapore's Financial Hub Spurs New Demand for Self-Service Exchange

As a major global financial center and tourist hub, Singapore has frequent foreign currency circulation and a strong demand for safe, efficient and convenient self-service foreign currency exchange services. Local financial institutions, hotels, airports and other scenarios are in urgent need of intelligent terminals that comply with local financial regulatory standards and support multi-currency exchange, and have high requirements for the professionalism of equipment operation and maintenance. This is also the core reason why Singaporean customers choose to cooperate with Hongzhou Smart to customize related equipment and carry out special training.

Core Agenda: Factory Tour, Terminal Acceptance & Skill Training

Accompanied by the Hongzhou team throughout the visit, the Singaporean customers first visited the company’s Kiosk Factory, observing the entire process of various self-service terminals from core component selection, hardware assembly, software debugging to strict finished product testing. They intuitively felt Hongzhou Smart’s standardized production system and refined quality control capabilities, and highly praised the factory’s production strength and product quality.

Subsequently, the acceptance process officially started. The customers focused on comprehensively testing the customized currency exchange kiosk/ Money Exchange ATM/ Forex Exchange Machine. During on-site testing, all types of terminal equipment showed excellent performance: supporting real-time multi-currency exchange, adapting to local payment habits in Singapore, having high-security cash handling functions, and featuring a simple and easy-to-understand operation interface, which fully met the customer’s customized needs and the operational standards of the Singaporean market and passed the acceptance smoothly.

After the acceptance, Hongzhou Smart’s professional technical team carried out special training for the customers, focusing on explaining the hardware and software operation process, daily maintenance skills and common fault troubleshooting methods of Cash Exchange Machine and Money Changer Machine. The training adopted the method of “theoretical explanation + practical demonstration + on-site Q&A” to ensure that the customer team fully mastered the key points of equipment operation and could independently complete daily operation and maintenance work. During the period, the customers also briefly learned about other self service kiosk products of Hongzhou Smart and recognized the brand’s product R&D strength and service professionalism.

Cooperation Talks: Deepen Customized Cooperation and Strengthen Skill Empowerment

After the training, both parties held in-depth negotiations, focusing on future cooperation, product localization optimization and operation and maintenance support. In response to the differentiated needs of the Singaporean market, the Hongzhou team introduced the exclusive Kiosk Solution. Relying on strong OEM/ODM hardware and software solution capabilities, the company can continuously optimize the product’s software functions, hardware configuration and interface design according to the customer’s future needs, and provide long-term operation and maintenance technical support to ensure stable and efficient operation of the equipment.

The Singaporean customers stated that this factory visit, product acceptance and special training not only verified the quality and adaptability of the products, but also solved the worries about subsequent equipment operation and maintenance, further strengthening their confidence in long-term cooperation with Hongzhou Smart. They look forward to deepening cooperation with Hongzhou in the future, and jointly expanding the self-service foreign currency exchange market in Singapore and Southeast Asia relying on Hongzhou’s customization advantages and high-quality services.

About Hongzhou Smart & Cooperation Outlook

Hongzhou Smart is a high-tech enterprise focusing on the field of self-service kiosks, with a modern Kiosk Factory and a professional R&D, production, sales and after-sales team. Having been deeply engaged in the self-service field for many years, the company has built a product matrix of self service kiosk covering finance, retail, catering and other industries, and can provide integrated Kiosk Solution. With strong OEM/ODM hardware and software solution capabilities, Hongzhou Smart can accurately match the differentiated needs of different global markets. Among them, foreign currency exchange machine, Forex Exchange Machine and other foreign currency exchange terminals have been exported to many countries and regions around the world, winning wide recognition and trust from global customers.

This visit, product acceptance and skill training by Singaporean customers have laid a solid foundation for Hongzhou Smart to deepen its layout in the Southeast Asian self-service financial market. In the future, Hongzhou Smart will continue to focus on the localized needs of the Singaporean and Southeast Asian markets, optimize foreign currency exchange terminal products and services, and rely on customization advantages, comprehensive solutions and professional operation and maintenance support to achieve win-win results with Singaporean partners, helping the regional self-service financial service industry achieve high-quality development. If you are interested in various self-service terminal products, please visit our official website hongzhousmart.com or send an email to sales@hongzhousmart.com for more details.