Insurance Self-Service Kiosks: A Modern Approach to Insurance

Insurance Self-Service Kiosks enable customers to access policy information, make payments, and file claims independently, streamlining the insurance process. These kiosks reduce wait times and improve efficiency by providing 24/7 availability for essential insurance services.

Inquiry

Write a Review

An insurance self-service kiosk is an interactive digital terminal that allows customers to research, customize, and purchase insurance policies instantly and independently, without the need for direct interaction with an agent.

Application Scenarios

These kiosks are strategically placed in high-traffic areas to provide convenience and immediate service:

Car Dealerships & Rental Agencies: Customers can instantly purchase or activate auto insurance right after buying or renting a vehicle. It provides immediate proof of coverage, streamlining the entire process.
Airports & Travel Hubs: Travelers can quickly buy single-trip travel insurance, flight delay insurance, or baggage insurance just before their flight, offering peace of mind for their journey.
Shopping Malls & Retail Centers: Shoppers can explore and buy various personal lines insurance, such as gadget insurance for a newly purchased phone, laptop, or home contents insurance.
Corporate Campuses & HR Departments: Employees can use kiosks during benefits enrollment periods to review their health, life, or disability insurance options and make their selections easily.
Pharmacies & Healthcare Clinics: Individuals can inquire about and purchase critical illness insurance or short-term health plans, complementing their visit.
Bank & Insurance Company Branches: Serves as a fast-track option for existing customers to make simple purchases or policy changes, reducing wait times and freeing up staff for more complex inquiries.

Key Benefits

The adoption of self-service kiosks offers significant advantages for both customers and insurance providers.

For Customers:

Convenience & 24/7 Availability: Policies can be researched and purchased at any time, outside of traditional business hours.
Speed & Instant Coverage: The entire process is streamlined, providing immediate policy issuance and proof of insurance, often within minutes.
Empowerment & Control: Customers can browse different plans, compare coverage options, and make decisions at their own pace without sales pressure.
Transparency: Premiums, terms, and conditions are displayed clearly, allowing for easy comparison and informed decision-making.
Privacy: Ideal for customers who prefer to handle their insurance matters independently and discreetly.

For Insurance Providers:

Reduced Operational Costs: Automates routine sales and inquiry processes, lowering the workload on call centers and branch staff.
Increased Sales & Market Penetration: Placing kiosks in strategic locations captures impulse purchases and reaches customers at their "point of need."
Enhanced Customer Data Collection: Digitally captures accurate customer information directly, improving data quality and enabling better marketing analytics.
Brand Modernization: Positions the company as a tech-savvy, innovative, and customer-centric brand.
· Staff Optimization: Frees up human agents to focus on complex cases, high-value customers, and providing specialized advice.

Features

To deliver these benefits, insurance kiosks are equipped with a range of user-friendly and secure features:

Intuitive Touchscreen Interface: A simple, step-by-step guided process makes it easy for anyone to use.
Integrated Document Scanning: Allows users to scan necessary documents like driver's licenses, vehicle registration, or IDs for quick data entry.
Secure Payment Processing: Features a card reader (and sometimes contactless/NFC) for secure, instant payment of premiums.
On-Demand Printing: Instantly prints policy documents, certificates of insurance (e.g., proof of auto insurance), and payment receipts.
Interactive Product Catalogs: Showcases various insurance products with clear descriptions, coverage details, and customizable options (e.g., deductible levels).
Quote Comparison Tool: Enables side-by-side comparison of different plans and pricing based on the user's inputs.
Multi-Language Support: Caters to a diverse customer base by offering the interface in multiple languages.
Video Call Assistance: Includes a "Help" button to initiate a live video call with a remote agent for real-time assistance if needed.
Data Security: Built with robust encryption and security protocols to protect sensitive customer information.

faq

What's MOQ?

Any quantity is ok, More quantity, More favorable price. We will give discount to our regular customers. For new customers, discount also can be negotiated.

Can I customize the product?

Absolutely yes.

Can you put my company name (logo) on these products?

Yes, we accept OEMODM service, not only your logo but also color, package, etc. We satisfy every request from our customers as long as we can.

Do your products include integrated software?

If you only need kiosk hardware, we will provide you with the SDK of the hardware module to facilitate your software development and connection.
If you need a hardware + software turnkey solution, we also can support you. Please feel free contact us.

How long is the production time?

After you place your order, we will make the renderings and structure. Then there is metalworking (Laser cutting, bending, welding, polishing), painting colors, and kiosk assembly and testing, packaging and shipping. Under this set of work processes, 30-35 working days is standard.