Isikhokelo esipheleleyo seKiosk yokuZingenela kwiHotele ngo-2026
I-kiosk yehotele yokuzibhalisa ngo-2026 yi-terminal ye-elektroniki ezimeleyo, edibeneyo ngokupheleleyo apho iindwendwe zinokwenza yonke inkqubo yokungena ngaphandle kokuya kwidesika yangaphambili. Ezi kiosk zihlala zifakelwa kwiindawo zokungena zehotele kwaye zine-touchscreens ezinkulu, ezinesisombululo esiphezulu kunye nemisebenzi ekhokelwayo. Le nkqubo ikhawuleza, ikhuselekile, kwaye kulula ukuyisebenzisa.
Iindwendwe zingenza oku:
- Ngena okanye ujonge ukubhukisha.
- Skena iipaspoti okanye amakhadi e-ID
- Qinisekisa ubuwena
- Iintlawulo ezipheleleyo
- Khetha uphuculo lwegumbi
- Unikwe izitshixo zegumbi eziphathekayo okanye ze-elektroniki.
Ingenziwa ngomzuzu omnye.
Iikioski zanamhlanje zidityaniswe ngokusondeleyo neNkqubo yoLawulo lweePropati zehotele (i-PMS), iinkqubo zokuhlawula, kunye neenkqubo zokutshixa iingcango. Iikioski zokuzibhalisa ehotele azizozixhobo zokunceda abantu ngo-2026. Ziinkqubo zokusebenza ezisisiseko.
Indlela Eye Yatshintsha Ngayo I-Kiosk Yokubhalisela Iihotele
Ii-kiosk zeehotele ezizisebenzelayo zaqala ukusetyenziswa ukunciphisa ukuxinana kwidesika engaphambili. Iinguqulelo zokuqala zazingasebenzi kakuhle, zihlala ziqinisekisa nje ukubhukisha kunye nokuhambisa izitshixo. Indima yazo ikhule ngokuhamba kwexesha.
Iziganeko ezibalulekileyo zokuguquka
- Ngaphambi kowama-2020: Ukungena okusisiseko kunye nokunikezelwa kwezitshixo.
- 2020-2022: Ukwamkelwa ngokukhawuleza ngenxa yeemfuno ezingenakuthintana.
- 2023-2025: Ukuhlanganiswa kwezitshixo zeselula, ukuskena i-ID, kunye ne-PMS.
- 2026: Ukuqinisekiswa kobuwena be-AI, ukwenziwa komntu ngamnye, kunye nokuthengiswa ngakumbi.
Izibalo zoshishino zibonisa ukuba ngaphezulu kwama -70% abakhweli bakhetha iindlela zokuzinceda apho kunokwenzeka khona. Ukwamkelwa kungaphezulu kwama -80% phakathi kweendwendwe zesizukulwana Z kunye neendwendwe zeminyaka yoo-1900. Kwaqala njengento elula kwaye ngoku kulindelekile kubakhenkethi.
Kutheni u-2026 eyiNqanaba lokutshintsha izinto kwi-automation yehotele
Unyaka ka-2026 umele inguqu enkulu kwi-automation yehotele. Ubukrelekrele bokwenziwa, iziseko zophuhliso zelifu, kunye nokuhlanganiswa kwenkqubo sele kuvuthiwe ekusebenzeni. Okwangoku, iihotele zisajongene nokunqongophala kwabasebenzi kunye neendleko zokunyuka kwabasebenzi. Ubungakanani bemisebenzi yedesika engaphambili abunakugcinwa ngesandla.
Ii-kiosk zehotele ezizingenelayo, ezisebenzisa i-AI, ngoku zingenza oku kulandelayo:
- Qinisekisa ubuwena ngokuchanekileyo okuphezulu
- Fumanisa iingozi ezinokubakho zobuqhetseba
- Yenza izibonelelo zeendwendwe zibe zezakho ngexesha langempela
- Vumelanisa idatha ngoko nangoko kwiinkqubo zehotele
Ezi kioski azithathi nje imisebenzi yedesika engaphambili. Zisebenza njengeendawo zokusebenza ezikrelekrele eziphucula ukusebenza kakuhle, ingeniso, kunye nokuchaneka kwedatha.
Kwiindwendwe, inzuzo icacile. Banokufika ngokukhawuleza, ubumfihlo obungakumbi, kunye nolawulo. Kwimeko yehotele, impembelelo yezoqoqosho inokulinganiswa ngeendleko eziphantsi zabasebenzi kunye nokuthengiswa okungcono.
Iimpawu zeKiosk yeNkonzo yokuziSekela yehotele yanamhlanje
I-kiosk yokuzibhalisa esetyenziswa ziihotele zanamhlanje yenzelwe ukuqinisekisa ukuba inkqubo yokufika ikhawuleza kwaye ayinaxinzelelo. Uphawu ngalunye ludlala indima ethile yokusebenza.
1) Inkxaso yeelwimi ezininzi kunye ne-Touchscreen Interface
Eyona nto iphambili ekunxibelelaneni yi-touchscreen interface. Ngowama-2026, ii-interfaces zeekioski ziya kuba zisetyenziswa ngokungqongqo. Uyilo lucacile, lunengqiqo kwaye kulula ukuliqonda.
Inkxaso yeelwimi ezininzi iqhelekile. Oku kuya kwenza abathengi bamanye amazwe bakwazi ukungena ngaphandle kokuhoywa ngabasebenzi. Iihotele zingasebenzisa ilogo, imibala, kunye nophawu njengezinto ezisetyenziswa kuphawu ukuqinisekisa ukuba ziyafana.
2) Ukuskena i-ID kunye nokuQondwa koBuso
Ukhuseleko lukwayimfuneko ebalulekileyo kwimisebenzi yokwamkela iindwendwe. Iikioski zamva nje zinokuskena iipasipoti kunye nee-ID, kuquka namaxwebhu okuhamba ahambelana ne-ICAO 9303. Ulwazi lurekhodwa ngokuchanekileyo nangokukhuselekileyo.
Ukuqaphela ubuso kuyasetyenziswa nakwiinkqubo ezininzi. I-kiosk ifanisa ubuso bondwendwe nefoto yesazisi ize inike isitshixo. Oku kuthintela ukubiwa kobuwena kunye nokufikelela okungagunyaziswanga. Ngaphambi kokuba kunikwe ukufikelela nakweyiphi na igumbi, kuyaqinisekiswa.
3) Ukucwangciswa kweNtlawulo kunye noKhupho oluPhambili
Iikioski zehotele ezizisebenzelayo zibonelela ngentlawulo epheleleyo. Ezi ziikhadi zetyala, iiwallets zeselula, kunye neendlela zokuhlawula ngaphandle kokuthintana.
Emva kokuba intlawulo ivunyiwe, i-kiosk inika imvume yokungena kwigumbi ngokusebenzisa: Amakhadi esitshixo aphathekayo, izitshixo zedijithali ze-app yeselula OKANYE izitshixo ze-Apple Wallet okanye ze-Google Wallet. Ngexesha lokungena, iindwendwe zikhetha indlela eziyithandayo.
4 ) Ukuhlanganiswa kweNkqubo yokuTshixa uCango kunye ne-PMS
Ukwazi ukuziqhelanisa kakuhle kubalulekile. I-kiosk yehotele ixhomekeke kwi-PMS ukuze ihlaziye imeko yeendwendwe, igumbi kunye nentlawulo ngokuqhubekayo.
Le nkqubo ikwahambelana neempawu eziphambili zokutshixa iingcango ezifana neVingcard, dormakaba, MIWA, Onity, kunye neSALTO. Oku kuqinisekisa ukufikelela ngqo kumagumbi ngaphandle kokungenelela kwabasebenzi.
5) Ulawulo lweLifu kunye nokusebenza ngaphandle kweintanethi
Ukuthembeka kwimisebenzi kubalulekile. Iikioski ezintsha ziyakwazi ukusebenza nokuba kukho ukungasebenzi kwenethiwekhi. Ukungena kungaqhubeka ngaphandle kokuphazamiseka ziindwendwe.
Iinkqubo zolawulo ezikwi-intanethi zivumela abasebenzi basehotele ukuba balandelele ukuthengiswa kwee-kiosk bekude. Izilumkiso zixelela abasebenzi malunga noluhlu lwamakhadi angenamsebenzi, ukusilela kwezixhobo, okanye iimfuno zokugcinwa. Oku konga ixesha kunye namaphepha.
Iingenelo Zokusebenza Zokujonga Ihotele KwiKiosk
Iikioski zokuzibhalisa ehotele aziboneleli nje ngokulula. Zizisa iingenelo zokwenene zokusebenza nezemali eziphucula ukusebenza kwehotele iyonke.
1) Umthwalo womsebenzi ongaphantsi kwiDesika yangaphambili kunye neendleko zomsebenzi
Ukwenziwa kwezinto ngokuzenzekelayo kubandakanya imisebenzi eqhelekileyo efana nokuqinisekiswa kwesazisi, ukuqokelela intlawulo kunye nokukhupha izitshixo. Oku konga imali eninzi kumsebenzi we-front desk. Iihotele ziyakwazi ukuqhuba amaqela amancinci kwaye zibuyisele abasebenzi kwiindawo zokudibana neendwendwe ezixabisa kakhulu. Iipropati ezininzi zihlawula utyalo-mali lwazo kwi-kiosk kunyaka wokuqala.
2) Ukungena ngokukhawuleza kunye nokwaneliseka okuphuculweyo kweendwendwe
Iindwendwe zingangena kwimizuzu embalwa zisebenzisa ii-kiosk ezizisebenzela zona. Ixesha lokulinda elinciphileyo libangela impendulo entle kwiindwendwe kunye nolwaneliseko olukhulayo. Undwendwe olukhetha ukusebenzisana nomntu lusenokufumana inkonzo yedesika yesiqhelo enikezelwa ziihotele. Oku kwenza imodeli eguquguqukayo.
3) Ingeniso ephezulu yokuthengisa
Iidesika ezingaphambili azinakukhuphisana neekioski ezizisebenzela ngokwazo ekuthengiseni izinto ezongezelelweyo. Amava endawo, ukuphuculwa kwamagumbi, ukuphuma emva kwexesha, iipakethi zesidlo sakusasa, kunye nokuphuculwa kwamagumbi kunikezelwa ngendlela ecacileyo neyimfihlo. Ngaphandle koxinzelelo loluntu, iindwendwe ziya kuba nomdla ngakumbi ekwamkeleni ezo zibonelelo. Oku kuvelisa ingeniso eyongezelelweyo ngokungena ngakunye.
4) Imisebenzi Engenakuthintana Neyococeko
Inkonzo engenakuthinta ibalulekile ngo-2026. Ukungena kwiikioski ehotele kunciphisa ukudibana ubuso ngobuso, kuphucula ukuhamba kwendlu yokwamkela iindwendwe, kwaye kunceda ukugcina imigangatho yococeko. Oku kuqinisekisa ukuthembana kwiindwendwe kwaye kuhambelana neemfuno zokhuseleko ezitshintshayo.
Indlela Yokusebenzisa I-Kiosk Yokuzibhalisa Ehoteleni Ngempumelelo
Ukuqaliswa kwenkqubo yokuzibhalisa ehotele kufuneka kucwangciswe kakuhle ukuze kufezekiswe ingeniso entle.
1) Khetha iQabane leTekhnoloji yeKiosk elifanelekileyo
Iihotele kufuneka zikhethe umthengisi wehotele osele ekhulile obonisa imbali yobungcali kushishino lokungenisa iindwendwe. Ezinye zezona zibalulekileyo ziquka ukuhlanganiswa kwe-PMS, iindlela zokwenza ngokwezifiso, inkxaso yeelwimi ezininzi, kunye nokuthobela ukufikeleleka.
Iziqinisekiso zokhuseleko ezifana ne-PCI DSS 4.0 ziyafuneka. Umzekelo weqabane lobuchwepheshe elifana ne- Hongzhou Smart , libonelela ngee-kiosk zokuzenzela ezikumgangatho weshishini ezihambelana nehotele. Izisombululo zabo zivumela ukusasazwa kunye nokuhlanganiswa kwamanye amazwe.
2) Qinisekisa ukuba iNkqubo ihambelana ngokupheleleyo
Qinisekisa ukuba iyahambelana neenkqubo zangoku ze-PMS, amasango okuhlawula, iinkqubo zokuthembeka kunye nezitshixo zeselula. Ukuhlanganiswa kwezitshixo zomnyango kubalulekile ukuze kuqhubekeke ukusebenza.
3) Abasebenzi boQeqesho lweeModeli zeNkonzo eziDibeneyo
Uqeqesho lwabasebenzi kufuneka lusekelwe ekuzincedeni bona kunye nendlela yokusebenza eqhelekileyo. Iinkqubo ze-kiosk kunye nokusombulula iingxaki ezilula kufuneka zaziwe ngamaqela. Itekhnoloji ayenzelwanga ukuthatha indawo yokwamkela iindwendwe, kodwa ukwenza inkonzo ibe ngcono.
4) Lungiselela ukubekwa kweKiosk
Iikhiyoski mazibekwe kwindawo enabantu abaninzi kwaye zikhanyiswe kakuhle kufutshane nendawo yokwamkela iindwendwe. Iimpawu ezifanelekileyo ziphucula ukwamkelwa kwabathengi kwaye zinciphisa ukudideka.
5) Vavanya iindleko kunye ne-ROI
Amaxabiso eekioski axhomekeke kulungiselelo lwezixhobo, amandla okusetyenziswa, kunye nobungakanani bokusetyenziswa kwazo. Kodwa ukonga abasebenzi, ingeniso ethengiswayo, kunye nokusebenza kakuhle kunokuvumela uninzi lweehotele ukuba zibuyisele i-ROI epheleleyo kwiinyanga ezili-12.
Isiphelo
I-kiosk yehotele yokuzibhalisa ayisiyonto ithandwayo. Yindlela yokungenisa iindwendwe esisiseko. Iyahlangabezana nolindelo olutshintshayo lweendwendwe, ijongana nemingeni yabasebenzi, kwaye idala amathuba amatsha engeniso.
Utyalo-mali lwakwangoko kwiihotele lubanika amandla okusebenza, ulwazi lweendwendwe olusebenzayo kunye namava okufika athambileyo asebenzayo kwaye aluncedo. Xa benomlingani wetekhnoloji ofanelekileyo kunye nesicwangciso esicacileyo sokuyiphumeza, ii-kiosk zokuzibhalisa ziba yinzuzo yexesha elide yokhuphiswano kuyo nayiphi na ipotifoliyo yokwamkela iindwendwe.
