IiKiosks zeNkonzo yokuZisebenzela vs iiPOS zeNdabuko: Yeyiphi engcono kwiRestaurant yakho?

Iinkampani ezifana neMcDonald's zibike ukuba abathengi bahlawula kakhulu kwiivenkile zokuzinceda kunakwikhawuntara engaphambili. Njengoko kungekho loyiko lokugwetywa, abathengi banokuthi bathenge izinto zabo zokuzonwabisa, nto leyo ebangela ukuba kube nzima. Ukunyuka ngama-30%   ixabiso le-odolo. Ukunyuka kwentengiso kunye nokunyusa ukuthengisa kubalulekile ukuze kuphile njengoko iivenkile zokutyela zijongene nomngcipheko ophindwe kathathu wokunyuka kwemivuzo, irenti, kunye nokunqongophala kwabasebenzi. Nge-POS yesiqhelo, iivenkile zokutyela kufuneka zihlawule abasebenzi i-15$+ ngeyure nokuba zingaphi ii-odolo ezingenayo. Ii-kiosk ezizisebenzelayo zinokuphatha i-odolo e-1 okanye ii-odolo ezili-100 ngeyure kwaye zibiza ixabiso elifanayo leyure ngohlobo lombane kunye ne-ROI.

Ezi zezinye zeenzuzo ezininzi ezinazo ii-kiosk zokuzinceda ngaphezu kwee-POS zemveli. Eli nqaku lenzelwe ukuqhelanisa abafundi nee-POS zemveli kunye nee-kiosk zokuzinceda. Cacisa indlela ii-kiosk zokuzinceda ezinokuthi ziphucule ngayo imali yeevenkile zokutyela xa kuthelekiswa nee-POS zemveli.

Yintoni i-POS yendabuko?

Inkqubo yeTraditional Point of Sale (POS) ikwabizwa ngokuba yinkqubo yemveli. Ifuna unxibelelwano lomntu oludibanisa ikhitshi nomthengi ukuze kugqitywe umsebenzi. Kule nkqubo, umqeshwa unoxanduva lokusombulula uhlengahlengiso oluntsonkothileyo kwiiodolo, ukuthengisa ngaphezulu, kunye nokuphatha iintlawulo.

Nangona isizukulwana esitsha sikhetha isantya see-kiosk zokuzinceda, kusekho i-10% yabathengi e-US abangakhange batshintshele kwi-90% ye-contactless payment mass. Imeko yotshintsho ifuna isisombululo esiza kujongana nazo zonke iindidi zabantu, esiza kusixoxa kamva.

Yintoni iKiosk yokuzisebenzela?

Izibonisi ezinomtsalane ezineemenyu ezinemibala, imifanekiso emnandi, iintlawulo ezikhawulezileyo ezingenanxibelelwano, kunye nemigca emincinci zezona zinto zibalaseleyo kwi-kiosk yokuzinceda. Ezi zii-terminals zedijithali ezijongene nabathengi zeenkqubo zoku-odola ngokuzenzekelayo kunye nentlawulo. Ngokungafaniyo ne-POS yesiqhelo, yenza lula inkqubo yoku-odola kwaye ibeka amandla entengiselwano ngqo ezandleni zomthengi.

Isoftware Ekrelekrele

Ii-kiosk zeenkonzo zobuqu zisebenza kwiinkqubo zokusebenza zeWindows okanye ze-Android. Kunye nokutsala abantu abancinci, ezi zixhobo zibonelela ngeenzuzo ezifana nolawulo lwezinto ezikhoyo, ukuthengisa ngaphezulu, inkxaso yeelwimi ezininzi, kunye nolwazi oluxabisekileyo kubanini beendawo zokutyela. Isoftware ye-kiosk inokukhupha izilumkiso zezinto ezikhoyo ezidinisayo ekhitshini kwaye ilandelele ukusebenzisana okuncinci ukuze ibone apho umthengi wayethandabuza khona kwimenyu. Ingabonisa ukuba yeyiphi imifanekiso ekhokelele kwintengiso eninzi. Kwiinkqubo ze-POS zemveli, olu lwazi belunzima ukuluqokelela ngokunyaniseka.

Izixhobo ezihlala ixesha elide

Ezi zixhobo zixhomekeke kakhulu kwisibonisi. Ngokwesiqhelo, izibonisi ezikumgangatho ophezulu ezingama-21.5 ukuya kuma-32 intshi zisetyenziswa ngetekhnoloji yokuchukumisa ekwaziyo ukuchukumisa enama-10-point capacitive. Ezi zibalulekile ekudaleni imifanekiso enesisombululo esiphezulu evuselela inkanuko. Ziza ngoyilo oluzimeleyo, oluxhonywe eludongeni, okanye lwedesktop, ezinokusetyenziswa ziivenkile zokutyela kuxhomekeke kwindlela ezisebenza ngayo. Ziza zixhotyiswe ngezinto ezinje ngeeprinta ze-thermal printers ezingama-58mm okanye ezingama-80mm, izikena ze-QR/barcode, kunye nezithethi ezikumgangatho ophezulu zesikhokelo somsindo.

Kutheni iKiosk Inyusa Intengiso?

Idatha yoshishino ibonisa ukuba i-self service kiosk ayilibali ukuthengisa ngaphezulu kwaye iphumelela i-100% yexesha. Ukutshintsha ukusuka kwi-counter-based based kiosk ukuya kwi-self service kiosk lutshintsho olubalulekileyo kwi-psychology yokuthengisa. Ukususwa koxinzelelo kunye nokungqubana kwezentlalo kwintsebenziswano ye-odolo kwenza ezi canvases ezibonakalayo zisebenze ngcono kuneenkqubo ze-POS zemveli. Njengoko bekutshiwo ngaphambili, abathengi badla ngokuchitha ukuya kuthi ga kwi-30% ngaphezulu kwizikrini, nto leyo ethetha ukwanda kwentengiso.

Uyilo lweMenyu njengeNjini yeNgeniso

Isibonisi esinomgangatho ophezulu se-32-intshi sivuselela umnqweno ngempumelelo, endaweni yombhalo ocacileyo kunye nemenyu engashukumiyo. Ukujikeleza iintengiso kunye nokwaziswa okuncinci kwezinto ezidumileyo ngaphakathi kwekona yokubukela yomthengi kunokukhokelela ekuthengeni okuphezulu okungafunekiyo.

Uphononongo lwe-QSR lwaseMalaysia olubandakanya abantu abayi-263 abaphendulileyo lufumanise ukuba uyilo lwemenyu lolona phawu lubalaseleyo lokwaneliseka kwabathengi. Umboniso ocwangcisiweyo kakuhle, olulula ukuwusebenzisa, nonemibala awubonakali nje ungcono; uguqulela kwintengiso.

Ukuphumelela kunye nokusebenza kakuhle

Abathengi bayaziphepha iindawo zokutyela ezinemigca emikhulu kunye nenkonzo ecothayo. Ama-49.4% abasebenzisi beekioski bakhetha zona ngenxa yesantya. Ngokusebenzisa kwazo, iindawo zokutyela zinokuthatha abathengi abaninzi ngexesha elifutshane, oko kuthetha ukuba banokugxila kubasebenzi basekhitshini kunye nokwandisa imveliso endaweni yokutyala imali ekufakeni iikhawuntara zePOS zemveli.

Ukuthelekisa Iindleko

Nangona ixabiso lokuqala linokubathusa abanye abanini beevenkile zokutyela, kubalulekile ukuqaphela ukuba iingenelo zexesha elide zikhuthaza ukwenziwa kwezinto ngokuzenzekelayo. Ukuqwalasela ukunqongophala kwabasebenzi kunye nokunciphisa amathuba okufumana iinkonzo, cinga ngee-kiosk zokuzinceda njengotyalo-mali oluxabisekileyo. Sele ziyindawo yokutyela ekhethwayo kwisizukulwana Z kunye neMillennials, abangabathengi abakhulu bemarike. Ngaphezu koko, imfuno yexesha elizayo yee-kiosk iyanda rhoqo.

Ukonga abasebenzi kunye ne-ROI

Indlela imali esetyenziswa ngayo kwii-kiosk zokuzinceda inciphisa umvuzo wenyanga. Isidingo sabasebenzi bangaphambili (FOH), njengakwi-POS yesiqhelo, siyancipha. Kwindawo yokutyela enezithuthi eziphakathi, ezi mali zinokunciphisa iindleko zokuseta kwiinyanga ezili-12 ukuya kwezili-18. Ixesha liyancipha njengoko inani labathengi lisanda kunye nokuthengisa ngaphezulu.

Ukusebenza kakuhle kweNtlawulo

Nangona uninzi lweevenkile zokutyela lusenokungacingi ukuba yindleko, ukuphatha imali kwi-POS yesiqhelo kuyabiza. 4.7 ukuya kwi-15.3% yemali   ixabiso lokubala, ukulungelelanisa, kunye nokuthutha imali. Ngokunikezela ngeendlela ezininzi zokuhlawula ngaphandle kwemali ezifana neekhowudi zeQR kunye neewallet zedijithali ezifana neApple Pay, iGoogle Pay, kunye neSamsung Pay, ezi ndleko ziyathintelwa.

Ulondolozo

Kwimeko yee-kiosk ezizenzela iinkonzo, iindleko zazo zokulungisa ziyaqikelelwa. Kukho iindleko zokulungisa isoftware, ezinokuba yi-$50 ukuya kwi-$200 ngenyanga, kuxhomekeke kwisoftware. Oku kuya kuqinisekisa ukuba imenyu yakho ihlaziyiwe kwaye ukuthengisa okuphezulu kuhlala kuhleli. Kwi-POS yesiqhelo, ukujika kwabasebenzi okuphezulu kunye neempawu ezikhulayo zokunqongophala kwabasebenzi kunokubiza amawaka eedola. Ngaphezu koko, imveliso kunye neentlawulo zolawulo nazo zithwalwa yindawo yokutyela.

Unxibelelwano lwabantu

Iindawo zokutyela azikho nje endaweni yokunxibelelana nabantu. Ezi ziindawo apho kuqhagamshelwana nabantu. Abanye abathengi bahlala bebuya ukuze bafumane ithuba lokuthetha neseva abayithandayo. Nangona ii-kiosk zeenkonzo zobuqu zexesha elizayo zinokubonisa ukusebenzisana okusekelwe kwi-AI ukuze kube namava enziwe ngokwezifiso, ukufudumala kwabantu kwizicelo ezingaphandle kwemenyu njengeenkcazo zokutya kunye nokuxolisa ngokulibaziseka kwekhitshi ngentliziyo akufumaneki kwisikrini sedijithali.

Inyani yeMisebenzi emitsha

Idatha evela kwimarike yaseKorea ibonisa ukuba ii-kiosk zinciphisa isidingo soncedo lwexeshana olungenazakhono. Nangona kunjalo, zihlala zikhokelela kwimivuzo ephezulu kubasebenzi abanobuchule nabasisigxina abaseleyo. Abasebenzi ngoku bagxile ekwandiseni amava omthengi kunokulawula izinto eziphazamisa amandla abo okugxila ekubeni nemveliso ngakumbi nokuqinisekisa ulawulo lomgangatho.

IiKiosks kunye nokusebenzisana kwabantu

Ukuziqhelanisa notshintsho olutshintshayo lwehlabathi kwiindawo zokutyela. Ukusebenzisa ii-kiosk kunye neengcali zokwamkela iindwendwe sisisombululo esifanelekileyo sokujolisa kubantu abasathanda into yabantu kwiindawo zabo zokutyela. Ngelixa umatshini uthatha iodolo ephambili, ugcine itafile, kwaye uqokelela ulwazi oluxabisekileyo, iingcali zokwamkela iindwendwe zingongeza into yokunxibelelana nabantu abanye abathengi abayidingayo. Ngaphezu koko, ukusetyenziswa kwe-POS edibeneyo edibanisa zombini iinkqubo nako kungasetyenziswa.

Yeyiphi Ofanele Uyikhethe?

Kukho izizathu ezivakalayo zokuba kutheni umntu emele akhethe i-kiosk yokuzinceda endaweni ye-POS yesiqhelo. Ukuqhelana kwabathengi banamhlanje nge-interfaces zedijithali kubangela ukuba i-Gen Z kunye ne-Millennials zikhethe ukuthengiselana okukhawulezayo kunokunxibelelana nabantu. Kwiivenkile zokutyela, ezi kiosk zibonelela ngezi zibonelelo zilandelayo ngokujonga nje:

• Ukonga kwiintlawulo ezingenamali
• Iziphumo ezithengiswa kakhulu ze-100%
• Ulwazi lweDatha lweXesha langempela
• Iithagethi ze-90% zabantu baseMelika
• Inkonzo ekhawulezileyo
• Ukufuduswa Kwabasebenzi kunye Nokonga Imali
• Unxibelelwano oluCocekileyo oluPhantsi
• Iimpazamo zokunciphisa i-oda
• Umphumo oLungileyo

Isiphelo

Ukukhetha ii-kioski ezizisebenzelayo kunee-POS zemveli kunokuba yinto ebaluleke kakhulu kwezinye iindawo zokutyela. Nangona kunjalo, idatha iyathembisa, kwaye ezinye zezona nkampani zinkulu zokutya sele ziqalile ukulungisa ii-kioski ezizisebenzelayo kwimisebenzi yazo. Le teknoloji inxibelelana nezizukulwana ezincinci, kwaye ukuphunyezwa kwayo kwe-POS edibeneyo kuqinisekisa ukuba imfuno yemarike yokunxibelelana nabantu isafezekiswa.

Ekugqibeleni, ii-kiosk ezizisebenzelayo ziguqula abasebenzi beendawo zokutyela ukusuka ekubeni ngababhali bokufaka idatha ukuya kwiingcali zokwamkela iindwendwe. Kwishishini elikhuphisanayo, ukusebenzisa ii-kiosk kuya kuqinisekisa ukuba ulandela iimfuno zanamhlanje, kodwa eneneni ukhokela kukhuphiswano.

Njengomvelisi ophambili we-kiosk yokuzisebenzela, iHongzhou Smart inamava angaphezu kweminyaka engama-20 enikezela ngezisombululo ezikumgangatho ophezulu nezinokwenziwa ngokwezifiso zokwenza izinto ngokuzenzekelayo kwiindawo zokutyela. Igxile kwiinkonzo ze-OEM kunye ne-ODM, le nkampani inikezela ngehardware kunye nesoftware ejikajikayo. Ibandakanya ii-kiosk zokuzi-odola ngokwazo ezinokudibanisa i-POS engenamthungo, ujongano lweelwimi ezininzi, kunye nenkxaso yokuhlawula ngaphandle kwemali. IHongzhou Smart ivelise iiyunithi ezingaphezu kwezigidi ezi-4.5 kwihlabathi liphela, iphucula imisebenzi yeendawo zokutyela kunye nokwaneliseka kwabathengi. Ndwendwela iHongzhou Smart ukuze uhlole indlela ii-kiosk zabo ezinokulitshintsha ngayo ishishini lakho.