Kiosk Yekuzvishandira Yehotera vs Desiki Repamberi: Ndeipi Inoshanda Zvikuru?

Sezvo kudiwa kwekuti indasitiri yemazuva ano yekugamuchira vaenzi ikurumidze uye ishande zvakanaka kuri kuwedzera, shanduko yekuenda ku makioski ehotera ekuzvishandira kuri kuva chinhu chisingadzivisiki. Pane zvinhu zvakaita sekumirira mumutsara, kukwidza mitengo, digital first Gen Z factor, uye zvinhu zvine chekuita nehupfumi zviri kuita kuti mahotera azvigadzirise. Pane kumirira mugamuchiri, 70% yevafambi vekuAmerica vanosarudza kushandisa mudziyo wedhijitari pane kushandisa hofisi yevashanyi.

Munguva yeCovid-19, vazhinji vevaenzi vakajaira kushandisa nzira yekupinda pasina kubata vanhu kuti vatevedzere mitemo yakasimba yehutano nekuchengetedzeka. Denda iri rakaumba mashandiro anoita vanhu, uye ikozvino vanotarisira kuti izvi zvingangove sarudzo yenguva dzose yekupinda. Kubvisa vashandi hakusi chinangwa, sezvo vanhu vari pazororo vachitsvaga nzira yekutiza kubva munyika yedhijitari uye vachida kutaurirana nevashandi. Ndosaka mamodheru akasanganiswa achinyanya kufarirwa, uko sarudzo dzese dziri mbiri dzinoshandiswa.

Chinyorwa chino chichaenzanisa sarudzo mbiri idzi muzvikamu zvakasiyana-siyana uye toona kuti ndeipi inoshanda zviri nani. Kunyange zvazvo vachisvika pakuona kuti vanoda kutaurirana nevanhu, vamwe vanongoda sevhisi nekukurumidza. Ngatitangei kunyatsoongorora zvakadzama vanhu nevashandi vemakombiyuta.

Kumhanya uye Kushanda Zvakanaka

Chimwe chezvinhu zvinonyanya kukosha chinokanganisa ruzivo rwevaenzi muindasitiri yekugamuchira vaenzi ndechekuti zvinhu zvinoitwa nekukurumidza sei. Maererano nehuwandu, kumhanya kwebasa ndicho chinhu chikuru chinoita kuti vatengi vagutsikane. Muongororo yakaitwa pazviosk zvekuzvishandira naHong naSlevitch paOklahoma State University, ongororo yekudzoka kwemari yakaratidza hukama hwakasimba. (β=0.738)   pakati pekushanda zvakanaka uye kuda kwemuenzi kushandisa tekinoroji iyi. Izvi zvinoita kuti kushanda zvakanaka kuve chinhu chakakosha kumabhizinesi.

Makioski ekuzvishandira anoderedza kuneta kwemuviri nepfungwa kwekumirira mumutsetse. Munguva dzakabatikana apo boka guru revashanyi rinosvika, vashandi vanogona kuomerwa. Zvinokanganisa mhando yebasa rinopihwa nevashandi uye zvinononotsa maitiro ekupinda. Vafambi vari Generation Z vanofara zvikuru vachishanda nekioski, sezvo vachinzwa kudiwa kwekukurumidzisa zvinhu.

Chimwe chinhu chakakosha chekufunga nezvacho ndechekuti kana vaenzi vachitaurirana nekuongorora ivo pachavo uye vachiita sarudzo, vanonyanya kubatanidzwa. Kunyangwe nguva inotorwa dzimwe nguva ichiwedzerwa kana tichienzanisa neanogamuchira ane ruzivo uye anokurumidza, vanogona kuramba vachifunga kuti skrini yedhijitari inokurumidza uye inoshanda zviri nani.

Mari dzekushanda

Hotera ibhizinesi. Inofanira kuva nepurofiti kuti irambe iripo. Mumhando dzakasiyana-siyana, kushandisa makiosk ekuzvishandira kunoderedza kumanikidzwa kwevanogamuchira vaenzi. Hapana mapepa kana kutaipa kunotora nguva yakawanda, uye vaenzi vanogona kungouya chete kana vaine mubvunzo wakaoma. Sezvo basa rinonetesa uye rinodzokororwa richiitwa nemakiosk ekuzvishandira, vashandi vepahofisi vanogona kushandiswa mubasa rine kukosha. Vashandi vanogona kugamuchira vaenzi nekubatana kuri nani, kupa mazano emunharaunda, uye kugadzirisa matambudziko avo chaiwo.

• Mari inoshandiswa pakugadzira michina iyi inobhadharwa kamwe chete.
• Dzine mari shoma yekushanda nekuchengetedza nekuda kwemagadzirirwo adzo akasimba.
• Hapasisina chikonzero chehuwandu hwakaenzana hwemapepa, izvo zvinoderedza kudhindwa kwemabhuku nemarisiti kune muenzi wese.
• Kusarasa mapepa akawanda zvinorevawo kuti zvinhu hazvina njodzi kunharaunda zviri nani.

Panguva yekumhanya-mhanya kana yezororo, hotera ingangoda kuwedzera vashandi, izvo zvinogona kuwedzera mari yekushanda. Matochini ekubata anogona kugadzirisa kuwanda kwevanhu vanofamba netsoka zviri nyore nemari imwe chete yekushanda. Dzimwe nyika dzine mari yakatarwa yevashandi, iyo inogona kuchinja gore rega rega kana sezvinodiwa nehurumende. Michina iyi haikanganisi mari yekushanda nenzira imwecheteyo.

Ruzivo rweVaenzi uye Kudzora

Kana vaenzi vakasangana nekiosk yekuzvishandira, vanonzwa vachikwanisa kudzora zvinhu. Tsvagiridzo yakaitwa naClaudine Sykimte paSurigao del Norte State University yakagumisa kuti 74% yevashanyi vehotera vakakoshesa rusununguko nekutonga kwavakawana kuburikidza nekushandisa michina. Vaenzi vanoziva kuti michina iyi yakabatana nedhijitari, uye hapana rusaruro rwevanhu pakupa mabhukingi. Zvese zvinopihwa mudziyo uyu kuburikidza neProperty Management System (PMS). Inogona kuziva kushanya kwekare uye inopa otomatiki kuvandudzwa kwakakosha uye zvinonaka.

Chimwe chezvakanakira zvikuru zvekushandisa mudziyo wemakombiyuta kugona kwawo kutaura mitauro yese. Mimwe michina yemazuva ano yava kushandisa vabatsiri veAI kuti vanzwisise zvipingamupinyi zvakaoma zvemitauro. Vanonyatsoongorora vafambi vekunze kwenyika.

Kuchengetedzwa kweruzivo rwepachivande chimwe chinhu chakanaka pamuchina une touchscreen. Vaenzi vazhinji havadi kupa ruzivo rwevanhu vakaita senhamba dzefoni, kero dzekumba, kana ruzivo rwemakadhi echikwereti zvinonzwika mukamuri revashanyi rakabatikana. Vanonzwa vakachengeteka zvikuru kuburikidza nemaitiro anotungamirirwa pachikirini. Zviri nyore kuverenga nekudzvanya kusvika vanyoreswa, uye vanogona kusarudza makiyi ekuunganidza. Michina yemazuva ano inodzidza kubva kuvaenzi uye inopa kudzora kwepamusoro uye kwekutanga kumushandisi. Kana muchina ukanyatsoenderana nezvinodiwa nemuenzi, chiitiko chinova chinonakidza.

Kutengesa Kwepamusoro uye Mikana Yekuwana Mari

Panzvimbo pekunzwa mashoko ekutengesa kubva kumunhu, vaenzi vanonzwa vakasununguka zvikuru nekushandisa muchina. Vane hunyanzvi hwekutengesa zvinhu zvakawanda. Sekureva kweStayNTouch, kambani inopa software yeHotel Property Management, makiosk anotungamira kune a Kuwedzera kwe23% kwekutengesa . Ruzivo rwunotorwa zvakananga kubva musystem yavo otomatiki. Kukanganisa kwacho kwakasimba zvisingarambiki. Vaenzi vari pamberi pechidzitiro vanogona kuzvipa mari yekuvandudza, senge spa day kana package yekudya kwekuseni. Chishandiso ichi chinovanyengetedza kuburikidza nemascreen ane mavara, akajeka uye maanimation anonakidza.

Makiosk anogona kuwedzera mari inowanikwa kubva kumakambani, mamwe mahotera achiwedzera kusvika 70% mukutengesa kwekuwedzera panguva yekushandiswa kwepamusoro-soro (Hotel Technology News, 2024). Kusawirirana kwevanhu kunogona kubva kuvanhu kwapera zvachose. Dzimwe nguva, kutengesa kwepamusoro-soro kunogona kuita sekunge kwakaoma kana kusagadzikana kune vaenzi. Vanoda nzvimbo isina kumanikidzwa iyo michina inopa zvakakwana.

• Software yekutarisira backend inodzidza kubva pane zvinosarudzwa nemushandisi uye inovaka chimiro chavo.
• Vanovaparadzanisa muzvikamu uye vanopa zvigadziro izvo mushandisi angangofunga nezvazvo.
• Zvinowedzera mari yese kuburikidza nekushandisa maalgorithms anokurudzira.
• Vaenzi vangangoshandisa zvidzikiso zvemitengo vasingatyi kutongwa, izvo zvinoita kuti zvinokurudzira zvive zvakakosha zvikuru.
• Vanotobatsirawo mukuwana mari yehotera.

Kururama uye Kuvimbika kweData

Rangarira Kurangana Kwezita reStarbucks! Mutengi anonzi Jake anowana sei kapu ichiti “Gake”. Kunyange zvazvo izvozvo zvingava tsika inosetsa pa internet ye cafe, chikanganiso chikuru. Kana vanhu vakanyora zita ravo muma kiosks ekuzvishandira, havawanzo nyora zvisina kunaka kana tichienzanisa nemugamuchiri wevanhu panguva yekutandarira kwakabatikana.

Muchina uyu unotaura zvakananga nePMS uye unotaurirana nenguva chaiyo. Unogona kudzivirira kuvhiringidzika uye kazhinji unogadzirisa kusawirirana kwedata. Data iri rinokoshawo sezvo richigona kutumira maemail uye kukwidziridzwa zvakananga uye nemazvo kumuenzi. Kana kunyoresa kwapera, vashandi vekuchenesa imba vachaziva panguva chaiyo iyo imba yacho inenge yagara vanhu.

• Uchishandisa ma scanner akavakirwa mukati uye michina yekuona, michina iyi inogona kukopa ruzivo rwacho chairwo.
• Vanogonawo kutevedzera mutemo wemuno uye kupa ruzivo rwakadzama nezvevaenzi.
• Mikana yekuti mushandi wevanhu anyore nhamba yeID isiriyo inobviswa zvachose.
• Michina iyi ine nzira dzekubhadhara dzakabatana uye ine materminal anoenderana nePCI anoderedza mikana yekubiwa kwemakadhi echikwereti kana kubiridzira paindaneti.

Kudyidzana Kwevanhu vs. Kuzvigadzira

Kunyange zvazvo zvingaita sekuti makiosk ekuzvishandira anobvisa kudyidzana kwevanhu, chokwadi chiri kure neizvi. Kana vashandi vasingaite mabasa anodzokororwa, anonetesa, vanogona kutaurirana nemuenzi ari kutsvaga hukama hune chinangwa. Hapana chikonzero chekusiya vashandi zvachose. Mabhizinesi anobudirira ekugamuchira vaenzi anobvumira michina kubata mabasa ezuva nezuva uye kubatanidza vashandi kuti vagadzirise mamiriro ezvinhu akaoma kana kupemberera nechiitiko chakakosha chemuenzi.

Vafambi vanogara vachifamba kubasa vanoshandisa mahotera senzvimbo inoshanda. Vanofanira kukurumidza kusangana nevanhu vorara. Havanyanyi kutaurirana uye vanoda kubhuka imba nekukurumidza sezvinobvira. Kwavari, makiosk ekuzvishandira ndiwo mhinduro yakanakisisa. Kana paine dambudziko nemuchina, mushandi chaiye anogona kuuya kuzokumbira rubatsiro.

Kuunzwa kwezvishandiso izvi zvinopindirana kunoita kuti vashandi vagutsikane zvakanyanya. Havafanirwe kuramba vachiita mapepa asingafadzi, uye vanobatsira kugadzirisa matambudziko chaiwo ekugamuchira vaenzi anonakidza.

Kuenzanisa Kushanda Zvakanaka

Kuti tienzanise nzira mbiri dzebasa rehotera, tinogona kudziisa patafura imwe chete.

Tichishandisa ruzivo urwu rwechokwadi, tinogona kugumisa kuti makiosk ekuzvishandira anoshanda zvakanyanya kana tichienzanisa nemahofisi ekare ekubatsira vanhu. Zvisinei, kuita basa nemazvo kucharamba kuchida vashandi, asi nhamba yacho ichaderedzwa.

Mhedziso

Sezvo nyika yanhasi iri kujairana nekushandiswa kwetekinoroji, kuchinja kuenda kumakiosk ekuzvishandira kuri kuva nyore. Anopa kugona kwekushanda kunodiwa nemabhizinesi mazhinji. Nemitengo yavo yakaderera yekushanda, ROI yakanaka, mukana wepamusoro wepamusoro, uye ruzivo rwakawedzerwa rwevaenzi, iwo anowedzera kukosha kune indasitiri yemazuva ano yekugamuchira vaenzi. Tichifunga kuti kubata kwevanhu kuchiri kukosha, kugadzira modhi yebasa rakasanganiswa ndiyo nzira yakanaka. Kuchinja kunobudirira kunoenderana zvachose nekushandiswa kwakavimbika kwetekinoroji yakabatanidzwa.

Kune mahotera ari kutsvaga mabhenefiti ezvivakwa izvi, vanopa tekinoroji vakaita se Hongzhou Smart   vanoumba zambuko pakati pe otomatiki nekugamuchira vaenzi. Vane ruzivo rwemakore anopfuura makumi maviri mukupa mhinduro dzekuzvishandira, makiosk avo ekuzvishandira anobatanidzwa zvakanaka neProperty Management Systems (PMS) uye matekinoroji ekukiya masuo. Nekubatanidza hardware yepamusoro nesoftware yepamusoro, vanopa kuvimbika kunodiwa kuti varambe vari pamberi pemafungu ekuchinja muindasitiri yekugamuchira vaenzi.