I-Kiosk ye-Self-Service yeHotele vs iDesika engaphambili: Yeyiphi esebenza ngcono?

Njengoko imfuneko yokuba ishishini lanamhlanje lokwamkela iindwendwe likhawuleze kwaye lisebenze kakuhle iyanda, utshintsho oluya ii-kiosk zehotele zokuzinceda Kuya kuba yinto engenakuphepheka. Kukho izinto ezifana nokulinda emgceni, ukuthengisa okuphezulu, i-digital first Gen Z factor, kunye nezinto eziphucukileyo eziqhuba ukwenziwa kwezinto ngokuzenzekelayo kwiihotele. Endaweni yokulinda umntu oza kwamkela iindwendwe, Ama-70% abahambi baseMelika bakhetha ukusebenzisana nesixhobo sedijithali endaweni yokusebenzisa idesika yangaphambili.

Ngexesha le-Covid-19, uninzi lweendwendwe zaqhelana nokusebenzisa ukungena ngaphandle kokuthintana ukuze zilandele izikhokelo ezingqongqo zempilo nokhuseleko. Ubhubhane wabumba indlela abantu abasebenzisana ngayo, kwaye ngoku balindele ukuba oku kube yindlela ehlala ihleli yokungena. Ukususa abasebenzi akukabi yinjongo, njengoko abantu abaseholideyini befuna ukubaleka kwihlabathi ledijithali kwaye bethanda ukunxibelelana nabasebenzi. Yiyo loo nto iimodeli ezixutyiweyo zithandwa ngakumbi, apho zombini ezi ndlela zisetyenziswa khona.

Eli nqaku liza kuthelekisa ezi ndlela zimbini kwiinkalo ezahlukeneyo kwaye libone ukuba zeziphi ezisebenzayo ngakumbi. Nangona beziva befuna ukusebenzisana nabantu, abanye bafuna nje inkonzo ekhawulezileyo. Masingene ngqo kuhlalutyo lomntu nolwematshini.

Isantya kunye nokusebenza kakuhle

Enye yezona zinto zibalulekileyo ezichaphazela amava eendwendwe kushishino lokwamkela iindwendwe kukuba izinto zenziwa ngokukhawuleza kangakanani. Ngokwezibalo, isantya senkonzo sisizathu esikhulu sokwaneliseka kwabathengi. Kuphononongo olwenziwe kwiikioski zokuzinceda nguHong noSlevitch kwiYunivesithi yase-Oklahoma State, uhlalutyo lokubuyela umva lubonise ulwalamano oluqinileyo. (β=0.738)   phakathi kokusebenza kakuhle okubonwayo kunye nokuzimisela komtyeleli ukusebenzisa obu buchwepheshe. Oku kwenza ukusebenza kakuhle kube yinto ephambili kumashishini.

Iikioski ezizisebenzelayo zisusa ukudinwa ngokwasemzimbeni nangokwengqondo kokulinda emgceni. Ngexesha lokuxakeka xa kufika iqela elikhulu leendwendwe, abasebenzi banokudinwa. Oku kuchaphazela umgangatho wenkonzo enikezelwa ngabasebenzi kwaye kucothisa inkqubo yokungena. Abahambi abakwisizukulwana sokuqala u-Z baziva bonwabile kakhulu xa benxibelelana nekioski, njengoko beziva befuna ukukhawulezisa izinto.

Enye into ebalulekileyo ekufuneka iqwalaselwe kukuba xa iindwendwe zinxibelelana nokuhlolwa kwazo kwaye zenza izigqibo, ziyabandakanyeka ngakumbi. Nangona ixesha elithathwayo ngamanye amaxesha lisenokunyuka xa lithelekiswa nomntu onamava nokhawulezayo ukwamkela iindwendwe, zisenokuvakalelwa kukuba isikrini sedijithali sikhawuleza kwaye sisebenza kakuhle.

Iindleko Zokusebenza

Ihotele lishishini. Kufuneka ibe nenzuzo ukuze iqhubeke ikhona. Kwimodeli exutyiweyo, ukusebenzisa ii-kiosk zokuzinceda kunciphisa uxinzelelo kubamkeli. Akukho maphepha okanye ukuthayipha okuthatha ixesha elincinci, kwaye iindwendwe zinokusondela kuphela xa zinombuzo onzima kakhulu. Njengoko umsebenzi odinisayo nophindaphindayo uphathwa zii-kiosk zokuzinceda, abasebenzi be-front desk bangasetyenziswa kwimisebenzi ethile eyongezelelekileyo. Abasebenzi banokwamkela iindwendwe ngonxibelelwano olungcono, banike iingcebiso zasekuhlaleni, kwaye balungise iingxaki zabo zokwenyani.

• Ixabiso lenkunzi lala matshini lixabiso elihlawulwa kube kanye.
• Zineendleko eziphantsi kakhulu zokusebenza kunye nokugcinwa kwazo ngenxa yoyilo lwazo oluqinileyo.
• Akusekho mfuneko yamaphepha afanayo, nto leyo enciphisa ukuprintwa kunye neerisithi zomntu ngamnye otyeleleyo.
• Ukungachithi amaphepha amaninzi kuthetha ukuba iindlela ezingcono zokulondoloza ukusingqongileyo ziya kuba nefuthe elihle.

Ngexesha lokuxakeka okanye ngeeholide, ihotele inokufuneka yabe abasebenzi abongezelelweyo, nto leyo enokunyusa iindleko zokusebenza. Ii-touchscreens zinokujongana nokunyuka kwabantu abahamba ngeenyawo ngokulula ngeendleko ezifanayo zokusebenza. Amanye amazwe anomvuzo omncinci omiselweyo kubasebenzi, onokutshintsha minyaka le okanye njengoko urhulumente egqibe. Ezi matshini azichaphazeli iindleko zokusebenza ngendlela efanayo.

Amava kunye noLawulo lweeNdwendwe

Xa iindwendwe zisebenzisana ne-kiosk yokuzinceda, ziziva zilawula ngakumbi. Uphando lukaClaudine Sykimte kwiYunivesithi yaseSurigao del Norte State lugqibe kwelokuba Iindwendwe zehotele ezingama-74% baxabise inkululeko kunye nolawulo abalufumene ngokusebenzisa oomatshini. Iindwendwe ziyazi ukuba aba matshini baqhagamshelwe kwinethiwekhi yedijithali, kwaye akukho kukhetha komntu xa ebonelela ngokubhukisha. Yonke into idluliselwa kwisixhobo bukhoma ngeNkqubo yoLawulo lwePropathi (PMS). Ingaqaphela utyelelo lwangaphambili kwaye ibonelele ngokuzenzekelayo ngohlaziyo olukhethekileyo kunye neziselo.

Enye yeenzuzo ezibalaseleyo zokusebenzisa isixhobo sokubala kukukwazi kwaso ukuthetha ngazo zonke iilwimi. Ezinye iimatshini zanamhlanje ngoku zisebenzisa abancedisi be-AI ukuze zihambe inyathelo eliya phambili ekuqondeni imiqobo enzima yolwimi. Zijonga abahambi bamazwe ngamazwe ngokulula ngakumbi.

Ubumfihlo yenye into eluncedo kumatshini onesikrini sokuchukumisa. Iindwendwe ezininzi azithandi ukunika iinkcukacha zobuqu ezifana neenombolo zefowuni, iidilesi zasekhaya, okanye ulwazi lwekhadi letyala ngokuvakalayo kwindawo exakekileyo. Ziziva zikhuselekile ngakumbi ngenkqubo ekhokelwayo kwisikrini. Kulula ukuzifunda nokuzicofa de zibhaliswe, kwaye zinokufuna ingqokelela yezitshixo. Iimatshini zanamhlanje zifunda kwiindwendwe kwaye zibonelela ngolawulo oluphambili nolusisiseko kumsebenzisi. Xa umatshini uhambelana nolindelo londwendwe, amava aba mnandi.

Ukuthengisa Okuphezulu kunye Nokunokwenzeka Kwengeniso

Endaweni yokuva intetho yokuthengisa evela kumntu, iindwendwe ziziva zikhululekile ngakumbi xa zinomatshini. Ziyakwazi ukuthengisa ngobuninzi. Ngokutsho kwe-StayNTouch, umboneleli wesoftware yoLawulo lwePropathi yeHotele, ii-kiosk zikhokelela kwi- Ukunyuka kwentengiso ngama-23% . Idatha ithathwa ngqo kwinkqubo yabo ngokuzenzekelayo. Impembelelo inamandla ngokungenakuphikiswa. Iindwendwe eziphambi kwesikrini zisenokuziphatha ngohlaziyo oluhlawulelwayo, njengephakheji ye-spa okanye yesidlo sakusasa. Esi sixhobo sibakholisa ngezikrini ezinemibala eqaqambileyo kunye nee-animations ezinomdla.

Iikhiyoski zinokunyusa kakhulu ingeniso eyongezelelweyo, ezinye iihotele zibona ukunyuka okuya kuthi ga kwi-70% kwintengiso eyongezelelweyo ngexesha lokwamkelwa okuphezulu (Iindaba zeTekhnoloji yeHotele, 2024). Ukungavisisani kwabantu okunokuvela ebantwini kuphelile ngokupheleleyo. Ngamanye amaxesha, ukuthengisa okuphezulu kunokuvakala ngathi kuyanyanzela okanye kungakhululeki kwiindwendwe. Bafuna indawo engenaxinzelelo apho oomatshini benikezela ngokugqibeleleyo.

• Isoftware yolawulo lwasemva ifunda kwiindlela umsebenzisi azikhethayo kwaye yakha iprofayili yakhe.
• Bazihlulahlula zibe ziindidi kwaye banike uhlaziyo olunokuthi luqwalaselwe ngumsebenzisi.
• Ngokwendalo iyayonyusa ixabiso lilonke ngokusebenzisa ii-algorithms ezibonisa ukurhawuzelelwa.
• Iindwendwe zisenokusebenzisa izaphulelo ngaphandle koloyiko lokugwetywa, nto leyo eyenza izikhuthazo zibe zezona zibalulekileyo.
• Eneneni zinegalelo kwingeniso yehotele.

Ukuchaneka kunye noBulungisa beDatha

Khumbula iStarbucks Name Conspiracy! Indlela umthengi ogama linguJake afumana ngayo indebe ethi “Gake”. Nangona oko kusenokuba yindlela ehlekisayo kwi-intanethi kwikhefi, yimpazamo enkulu. Xa abantu bebhala amagama abo kwiikioski abazisebenzelayo, abanakukwazi ukupela kakubi xa kuthelekiswa nomntu oza kwamkela iindwendwe ngexesha le-lobby exakekileyo.

Umatshini uthetha ngqo ne-PMS kwaye unxibelelana naye ngexesha langempela. Ingathintela ukudideka kwaye idla ngokucombulula ukungangqinelani kwedatha. Idatha ikwabalulekile kuba ingathumela ii-imeyile kunye nokukhushulwa ngokuthe ngqo nangokuchanekileyo kundwendwe. Xa ukubhalisa kugqityiwe, abasebenzi bokucoca indlu baya kwazi ngexesha elichanekileyo apho igumbi lihlala khona.

• Besebenzisa iiskena ezakhelwe ngaphakathi kunye nezixhobo zokufumanisa, aba matshini banokukopa ulwazi oluchanekileyo.
• Banokuthobela nomthetho wasekuhlaleni baze banike ulwazi oluneenkcukacha malunga neendwendwe.
• Amathuba okuba umsebenzi ongumntu afake inombolo yesazisi engalunganga apheliswe ngokupheleleyo.
• Ezi matshini zineendlela zokuhlawula ezidibeneyo kwaye zineziphelo ezihambelana ne-PCI ezinciphisa amathuba okuba amakhadi etyala okanye ubuqhetseba bedijithali.

Ukusebenzisana kwabantu vs. Ukuzenzekelayo

Nangona kunokubonakala ngathi ii-kiosk zokuzinceda ziyayisusa indlela abantu abasebenzisana ngayo, inyani ikude kakhulu nale nto. Xa abasebenzi bengenzi imisebenzi ephindaphindwayo nedinisayo, banokusebenzisana nendwendwe efuna unxibelelwano olunentsingiselo. Akukho mfuneko yokubayeka ngokupheleleyo abasebenzi. Amashishini aphumelelayo okwamkela iindwendwe avumela oomatshini ukuba baphathe imisebenzi yemihla ngemihla kwaye babandakanye abasebenzi ukuba bajongane neemeko ezinzima okanye babhiyozele umsitho okhethekileyo wendwendwe.

Abantu abahamba rhoqo emsebenzini basebenzisa iihotele njengezindlu eziluncedo. Kufuneka banxibelelane ngokukhawuleza baze balale. Abanxibelelani kangako kwaye bafuna ukubhukisha igumbi ngokukhawuleza. Kubo, ii-kiosk zokuzinceda zibonelela ngesisombululo esiphezulu. Ukuba kukho ingxaki ngomatshini, umntu osebenzayo okwimeko yokulinda unokuza kucela uncedo.

Ukwaziswa kwezi zixhobo ezisebenzisanayo kubangela ulwaneliseko olukhulu kubasebenzi. Akunyanzelekanga ukuba babhale amaphepha adinisayo ngokuphindaphindiweyo, kwaye banceda ekusombululeni iingxaki zokwenene zokwamkela iindwendwe ezinomdla.

Uthelekiso Lokusebenza Kakuhle

Ukuze sithelekise ezi ndlela zimbini zenkonzo yehotele, singazibeka ngqo etafileni.

Sisebenzisa olu lwazi lwehlabathi lokwenyani, singagqiba kwelokuba ii-kiosk zokuzinceda zisebenza kakuhle kakhulu xa zithelekiswa ne-front desk yesiqhelo. Nangona kunjalo, ukuphunyezwa okusebenzayo kusafuna abasebenzi, kodwa amanani aya kuncitshiswa.

Isiphelo

Njengoko ihlabathi lanamhlanje liqhelana nokusetyenziswa kwetekhnoloji, ukutshintshela kwiikioski zokuzinceda ngokwazo kuya kuba lula ngakumbi. Zibonelela ngokugqwesa kokusebenza okufunwa ziinkampani ezininzi. Ngenxa yeendleko zazo zokusebenza eziphantsi, i-ROI entle kakhulu, amandla aphezulu aphezulu, kunye namava aphuculweyo eendwendwe, ziyimfuneko kwishishini lanamhlanje lokungenisa iindwendwe. Njengoko ukuchukumisa komntu kusabalulekile, ukwenza imodeli yenkonzo exutyiweyo yindlela efanelekileyo. Utshintsho oluphumelelayo luxhomekeke ngokupheleleyo ekusetyenzisweni okuthembekileyo kwetekhnoloji edibeneyo.

Kwiihotele ezifuna ukufumana iingenelo zezi ziseko, ababoneleli ngetekhnoloji bafana I-Hongzhou Smart   bakha ibhulorho phakathi koomatshini abazisebenzelayo kunye nokwamkela iindwendwe. Ngamaxesha angaphezu kwama-20 eemava ekunikezeni izisombululo zokuzinceda, ii-kiosk zabo zokuzinceda zidityaniswe kakuhle neNkqubo yoLawulo lwePropathi (i-PMS) kunye nobuchwepheshe bokutshixa iingcango. Ngokudibanisa i-hardware yekhwalithi ephezulu kunye nesoftware ephucukileyo, banikezela ngokuthembeka okufunekayo ukuze bahlale bephambili kushishino lokungenisa iindwendwe.