Kiosk Yodzichitira Yokha ku Hotelo vs Desiki Yoyang'anira: Ndi iti yomwe imagwira ntchito bwino kwambiri?

Pamene kufunika kwa makampani amakono ochereza alendo kukuchulukirachulukira, kusintha kwa ma kiosks odzisamalira okha ku hotelo Zikuoneka kuti sizingapeweke. Pali zinthu monga kudikira pamzere, kukweza malonda, digito yoyamba ya Gen Z, ndi zinthu zachuma zomwe zikuyendetsa mahotela kuti azigwira ntchito okha. M'malo moyembekezera wolandila alendo, 70% ya apaulendo aku America amakonda kugwiritsa ntchito chipangizo cha digito m'malo mogwiritsa ntchito malo olandirira alendo.

Mu nthawi ya Covid-19, alendo ambiri adazolowera kugwiritsa ntchito njira yolowera popanda kukhudza kuti atsatire malangizo okhwima azaumoyo ndi chitetezo. Mliriwu unasintha momwe anthu amalumikizirana, ndipo tsopano akuyembekezera kuti izi zikhale njira yokhazikika yolowera. Kuchotsa ogwira ntchito sikuli cholinga, chifukwa anthu omwe ali patchuthi amafuna kuthawa dziko la digito ndipo amakonda kucheza ndi ogwira ntchito. Ichi ndichifukwa chake mitundu yosiyanasiyana ndi yotchuka kwambiri, komwe njira zonse ziwiri zimagwiritsidwa ntchito.

Nkhaniyi iyerekeza njira ziwirizi m'mbali zosiyanasiyana ndikuwona zomwe zimagwira ntchito bwino. Ngakhale kuti akumva kufunika kolumikizana ndi anthu, ena amangofuna chithandizo chachangu. Tiyeni tikambirane mozama za kusanthula kwa anthu ndi makina.

Liwiro ndi Kuchita Bwino

Chimodzi mwazinthu zofunika kwambiri zomwe zimakhudza zomwe alendo akumana nazo mumakampani ochereza alendo ndi momwe zinthu zimachitikira mwachangu. Malinga ndi ziwerengero, liwiro la ntchito ndi lomwe limapangitsa kuti makasitomala akhutire kwambiri. Mu kafukufuku wokhudza ma kiosks odzichitira okha wochitidwa ndi Hong ndi Slevitch ku Oklahoma State University, kusanthula kwa regression kunawonetsa mgwirizano wamphamvu. (β=0.738)   pakati pa momwe munthu amaonera kuti zinthu zikuyenda bwino komanso kufunitsitsa kwa mlendo kugwiritsa ntchito ukadaulowu. Izi zimapangitsa kuti zinthu ziyende bwino kwambiri pa bizinesi.

Ma kiosks odzichitira okha ntchito amachotsa kutopa kwakuthupi ndi kwamaganizo komwe kumachitika chifukwa chodikira pamzere. Munthawi yotanganidwa pamene gulu lalikulu la alendo limabwera, antchito amatha kutopa kwambiri. Izi zimakhudza ubwino wa ntchito zomwe ogwira ntchito amapereka komanso kuchepetsa nthawi yolembetsa. Apaulendo omwe ali m'badwo Z amasangalala kwambiri akamacheza ndi kiosks, chifukwa amaona kuti akufunika kufulumizitsa zinthu.

Chinthu china chofunika kuganizira ndi chakuti alendo akamacheza ndi anthu omwe akuwayang'anira okha ndikupanga zisankho, amakhala otanganidwa kwambiri. Ngakhale kuti nthawi yomwe imatenga nthawi ingachuluke poyerekeza ndi wolandila alendo wodziwa zambiri komanso wachangu, angaganizebe kuti kugwiritsa ntchito sikirini ya digito ndi kofulumira komanso kothandiza kwambiri.

Ndalama Zogwirira Ntchito

Hotelo ndi bizinesi. Imafunika kukhala yopindulitsa kuti ipitirire kukhalapo. Mu mtundu wosakanikirana, kugwiritsa ntchito ma kiosks odzichitira nokha kumachepetsa kupsinjika kwa olandila alendo. Pali mapepala kapena kulemba zinthu zomwe sizitenga nthawi yambiri, ndipo alendo angabwere kokha akakhala ndi funso lovuta kwambiri. Popeza ntchito yotopetsa komanso yobwerezabwereza imayendetsedwa ndi ma kiosks odzichitira okha, ogwira ntchito pa desiki yolandirira alendo angagwiritsidwe ntchito pantchito zina zowonjezera phindu. Ogwira ntchito amatha kulandira alendo ndi kulumikizana bwino, kupereka malingaliro am'deralo, ndikukonza mavuto awo enieni.

• Mtengo waukulu wa makina awa ndi mtengo wogwiritsidwa ntchito kamodzi kokha.
• Ali ndi ndalama zochepa zogwirira ntchito komanso zosamalira chifukwa cha mapangidwe awo olimba.
• Palibenso chifukwa chofuna mapepala ofanana, zomwe zimachepetsa kusindikizidwa ndi malisiti kwa mlendo aliyense.
• Kutaya mapepala pang'ono kumatanthauzanso njira zabwino zosamalira chilengedwe.

Pa nthawi yotanganidwa kapena tchuthi, hoteloyo ingafunike kugawa antchito owonjezera, zomwe zingakweze ndalama zogwirira ntchito. Ma touchscreen amatha kuthana ndi kuchuluka kwa anthu oyenda pansi mosavuta ndi ndalama zomwezo zoyendetsera ntchito. Mayiko ena ali ndi malipiro okhazikika a antchito, omwe amatha kusintha chaka chilichonse kapena monga momwe boma likufunira. Makina awa sakhudza ndalama zogwirira ntchito mofanana.

Zochitika ndi Kulamulira kwa Alendo

Alendo akamacheza ndi kiosk yodzichitira zinthu, amamva kuti ali ndi mphamvu zambiri. Kafukufuku wochitidwa ndi Claudine Sykimte ku Surigao del Norte State University adatsimikiza kuti 74% ya alendo ku hotelo anayamikira ufulu ndi ulamuliro womwe adapeza pogwiritsa ntchito makina. Alendo amadziwa kuti makinawa amalumikizidwa ndi netiweki ya digito, ndipo palibe tsankho la anthu popereka malo osungira. Chilichonse chimaperekedwa ku chipangizochi kudzera mu Property Management System (PMS). Chimatha kuzindikira maulendo akale ndikupereka zokha zosintha zapadera ndi zokometsera.

Chimodzi mwa ubwino wodziwika bwino wogwiritsa ntchito chipangizo chowerengera ndi luso lake lolankhula m'chilankhulo chilichonse. Makina ena amakono tsopano akugwiritsa ntchito othandizira a AI kuti apite patsogolo kumvetsetsa zopinga zovuta za chilankhulo. Amafufuza apaulendo ochokera kumayiko ena mosavuta.

Zachinsinsi ndi chinthu china chabwino pa makina okhala ndi touchscreen. Alendo ambiri sakonda kupereka zambiri zaumwini monga manambala a foni, maadiresi akunyumba, kapena zambiri za khadi la ngongole mokweza m'chipinda cholandirira alendo chodzaza ndi anthu. Amamva otetezeka kwambiri kudzera mu njira yowongoleredwa pazenera. Ndi osavuta kuwerenga ndikudina mpaka atalembetsedwa, ndipo amatha kusonkhanitsa makiyi. Makina amakono amaphunzira kuchokera kwa alendo ndipo amapereka zowongolera zapamwamba komanso zoyambira kwa wogwiritsa ntchito. Makinawo akagwirizana ndi zomwe mlendo akuyembekezera, zomwe zimachitika zimakhala zosangalatsa.

Kugulitsa Kwambiri ndi Kuthekera kwa Ndalama

M'malo momva uthenga wochokera kwa munthu, alendo amamva bwino kwambiri ndi makina. Ndi odziwa bwino kugulitsa zinthu zambiri. Malinga ndi StayNTouch, kampani yopereka mapulogalamu a Hotel Property Management, ma kiosks amatsogolera ku Kuwonjezeka kwa 23% kwa malonda Deta imatengedwa mwachindunji kuchokera ku makina awo. Kukhudzidwa kwake n'kwamphamvu kwambiri. Alendo omwe ali patsogolo pa sikirini akhoza kudzipatsa ndalama zowonjezera, monga phukusi la spa tsiku lililonse kapena la chakudya cham'mawa. Chipangizochi chimawakopa kudzera m'ma sikirini okongola komanso owoneka bwino komanso makanema ojambula okongola.

Ma kiosks amatha kukweza kwambiri ndalama zina, ndipo mahotela ena amawona kuwonjezeka kwa malonda owonjezera ndi 70% panthawi yomwe anthu ambiri amagwiritsa ntchito (Hotel Technology News, 2024). Mkangano pakati pa anthu ndi anthu umatha. Nthawi zina, kukweza malonda kumatha kukhala kovuta kapena kosasangalatsa kwa alendo. Amafuna malo opanda mphamvu zomwe makina amapereka bwino.

• Pulogalamu yoyang'anira backend imaphunzira kuchokera ku zomwe wogwiritsa ntchito amasankha ndipo imamanga mbiri yawo.
• Amawagawa m'magulu ndipo amapereka zosintha zomwe wogwiritsa ntchito angaganizire.
• Zimawonjezera ndalama zonse mwachibadwa pogwiritsa ntchito ma algorithms osonyeza malingaliro.
• Alendo mwina angagwiritse ntchito kuchotsera ndalama popanda mantha kuti adzaweruzidwa, zomwe zimapangitsa kuti zolimbikitsa zikhale zofunika kwambiri.
• Amathandiziradi kupeza ndalama ku hoteloyi.

Kulondola ndi Kukhulupirika kwa Deta

Kumbukirani Chiwembu cha Dzina la Starbucks! Momwe kasitomala wotchedwa Jake amapezera kapu yolembedwa kuti “Gake”. Ngakhale kuti zimenezo zingakhale zoseketsa kwambiri pa intaneti pa cafe, ndi kulakwitsa kwakukulu. Anthu akalemba dzina lawo m'ma kiosks odzisamalira okha, nthawi zambiri salakwitsa polemba poyera poyerekeza ndi wolandila alendo panthawi yolandirira alendo.

Makinawa amalankhula mwachindunji ndi PMS ndipo amalankhulana nthawi yomweyo. Amatha kupewa kusokonezeka ndipo nthawi zambiri amathetsa kusiyana kwa deta. Detayo ndi yofunika kwambiri chifukwa imatha kutumiza maimelo ndi zotsatsa mwachindunji komanso molondola kwa mlendo. Kulembetsa kukamalizidwa, ogwira ntchito yosamalira nyumba adzadziwa nthawi yeniyeni yomwe chipindacho chili ndi anthu.

• Pogwiritsa ntchito ma scanner ndi zipangizo zodziwira, makinawa amatha kukopera zomwe zili mkati.
• Angathenso kutsatira malamulo am'deralo ndikupereka zambiri zokhudza alendo.
• Mwayi woti wantchito wa munthu alembe nambala yolakwika ya ID umathetsedwa kotheratu.
• Makina awa ali ndi njira zolipirira zolumikizidwa ndipo ali ndi ma terminal ogwirizana ndi PCI omwe amachepetsa mwayi wakuba makadi a kirediti kadi kapena chinyengo cha digito.

Kuyanjana kwa Anthu vs. Kudzipangira

Ngakhale zingawoneke ngati malo odzichitira zinthu okha amachotsa kuyanjana kwa anthu, zoona zake n'zakuti sizili choncho. Antchito akamachita zinthu mobwerezabwereza komanso zosasangalatsa, amatha kulankhulana ndi alendo omwe akufuna kulumikizana koyenera. Palibe chifukwa chosiyiratu antchito. Mabizinesi opambana ochereza alendo amalola makina kugwira ntchito za tsiku ndi tsiku ndikukopa antchito kuti agwire ntchito zovuta kapena kusangalala ndi chochitika chapadera cha alendo.

Anthu oyenda pafupipafupi kuntchito amagwiritsa ntchito mahotela ngati malo abwino ogwirira ntchito. Amafunika kulankhulana mwachangu ndikugona. Amalankhulana pang'ono ndipo amafuna kusungitsa chipinda mwachangu momwe angathere. Kwa iwo, ma kiosks odzisamalira okha ndi omwe amapereka yankho labwino kwambiri. Ngati pali vuto ndi makina, wantchito weniweni wokonzeka kubwera kudzapempha thandizo.

Kuyambitsa zipangizozi zolumikizirana kumapangitsa kuti antchito azisangalala kwambiri. Sayenera kulemba mapepala osasangalatsa mobwerezabwereza, ndipo zimathandiza kuthetsa mavuto enieni ochereza alendo omwe ndi osangalatsa.

Kuyerekeza Bwino

Kuti tiyerekeze njira ziwiri zogwirira ntchito ku hotelo, tingaziike pamodzi patebulo.

Pogwiritsa ntchito deta yeniyeniyi, titha kunena kuti ma kiosks odzichitira okha ndi ogwira ntchito bwino kwambiri poyerekeza ndi ma desiki odziwika bwino. Komabe, kukhazikitsa ntchito moyenera kudzafunabe antchito, koma chiwerengerocho chidzachepetsedwa.

Mapeto

Pamene dziko lamakono likuzolowera kugwiritsa ntchito ukadaulo, kusintha kwa ma kiosks odzichitira zinthu kukukhala kosavuta. Amapereka ntchito yabwino kwambiri yomwe mabizinesi ambiri amafunikira. Ndi ndalama zawo zotsika zogwirira ntchito, phindu lalikulu la ndalama, kuthekera kwakukulu, komanso chidziwitso chowonjezeka cha alendo, ndi chinthu chofunikira kwambiri pamakampani amakono ochereza alendo. Popeza kukhudza anthu ndikofunikirabe, kupanga chitsanzo chautumiki wosakanikirana ndiyo njira yabwino kwambiri. Kusintha kopambana kumadalira kwathunthu kugwiritsa ntchito ukadaulo wophatikizidwa modalirika.

Kwa mahotela omwe akufuna kupindula ndi zomangamanga izi, opereka ukadaulo monga Hongzhou Wanzeru   amapanga mlatho pakati pa automation ndi holo. Ndi zaka zoposa 20 zakuchitikira popereka njira zodzithandizira, ma kiosk awo odzithandizira amalumikizana bwino ndi Property Management Systems (PMS) ndi ukadaulo wokhoma zitseko. Mwa kuphatikiza zida zapamwamba ndi mapulogalamu apamwamba, amapereka kudalirika kofunikira kuti akhale patsogolo pa mafunde osintha mumakampani ochereza alendo.