I-Kiosk Yesevisi Yehhotela vs Ideski Elingaphambili: Yikuphi Okusebenza Kakhulu?

Njengoba isidingo sokuba imboni yesimanje yokungenisa izihambi isheshe futhi isebenze kahle sikhula, ukushintshela ku- ama-kiosk ehhotela azenzela wona sekuya ngokuya kugwemeka. Kunezici ezifana nokulinda emgqeni, ukuthengisa okuphezulu, i-digital first Gen Z factor, kanye nezici zezomnotho eziqhuba ukuzenzekela kwamahhotela. Esikhundleni sokulinda i-receptionist, Ama-70% abahambi baseMelika bakhetha ukusebenzisana nedivayisi yedijithali kunokuba basebenzise ideski lokusebenzela.

Ngesikhathi se-Covid-19, iningi lezivakashi lajwayela ukusebenzisa ukungena ngaphandle kokuthinta ukuze lilandele iziqondiso eziqinile zezempilo nokuphepha. Ubhubhane lwakha indlela abantu abaxhumana ngayo, futhi manje balindele lokhu njengenketho ehlala njalo yokungena. Ukususa abasebenzi akusona inhloso, njengoba abantu abaseholidini befuna ukubalekela umhlaba wedijithali futhi bethanda ukuxhumana nabasebenzi babantu. Yingakho amamodeli ahlanganisiwe ethandwa kakhulu, lapho zombili izinketho zisetshenziswa khona.

Lesi sihloko sizoqhathanisa izinketho ezimbili ngezici ezahlukene bese sibona ukuthi yikuphi okusebenza kahle kakhulu. Nakuba bezwa isidingo sokusebenzisana nabantu, abanye bafuna nje isevisi esheshayo. Ake singene ngqo ekujuleni kokuhlaziywa kwabantu vs komshini.

Isivinini Nokusebenza Kahle

Esinye sezici ezibaluleke kakhulu ezithinta ulwazi lwezivakashi embonini yokungenisa izihambi ukuthi izinto zenziwa ngokushesha kangakanani. Ngokwezibalo, ijubane lenkonzo liyimbangela enkulu yokwaneliseka kwamakhasimende. Ocwaningweni olwenziwe ngama-kiosk okuzisiza wona nguHong noSlevitch e-Oklahoma State University, ukuhlaziywa kokuhlehla kubonise ubudlelwano obuqinile. (β=0.738)   phakathi kokusebenza kahle okubonwayo kanye nokuzimisela kwesivakashi ukusebenzisa ubuchwepheshe. Kwenza ukusebenza kahle kube yinto eza kuqala emabhizinisini.

Ama-kiosk azenzela umsebenzi asusa ukukhathala ngokomzimba nangokwengqondo kokulinda emgqeni. Ngezikhathi ezimatasa lapho kufika iqembu elikhulu lezivakashi, abasebenzi bangakhungatheka. Kuthinta ikhwalithi yenkonzo enikezwa ngabasebenzi futhi kubambezele inqubo yokungena. Abahambi abayisizukulwane Z bazizwa bejabule kakhulu ngokusebenzisana ne-kiosk, njengoba bezwa isidingo sokusheshisa izinto.

Esinye isici esibalulekile okufanele sicatshangelwe ukuthi lapho izivakashi zixhumana nokuhlolwa kwazo futhi zenza izinqumo, ziyabandakanyeka kakhulu. Ngisho noma isikhathi esithathwayo singase sande ngezinye izikhathi uma siqhathaniswa nomuntu onolwazi nosheshayo wokwamukela izivakashi, zingase zizwe sengathi isikrini sedijithali sishesha kakhulu futhi sisebenza kahle kakhulu.

Izindleko Zokusebenza

Ihhotela liyibhizinisi. Kudingeka libe nenzuzo ukuze liqhubeke nokuba khona. Kumodeli ehlanganisiwe, ukusebenzisa ama-kiosk okuzisiza kunciphisa ingcindezi kubamukeli. Amaphepha noma ukuthayipha akudingi isikhathi esiningi, futhi izivakashi zingasondela kuphela uma zinombuzo oyinkimbinkimbi kakhulu. Njengoba umsebenzi okhathazayo nophindaphindayo uphathwa ama-kiosk okuzisiza, abasebenzi basehhovisi bangasetshenziswa emisebenzini ethile enenani elingeziwe. Abasebenzi bangamukela izivakashi ngokuxhumana okungcono, banikeze izincomo zendawo, futhi balungise izinkinga zabo zangempela.

• Izindleko ezinkulu zale mishini ziyizindleko zesikhathi esisodwa.
• Zinezindleko eziphansi kakhulu zokusebenza kanye nokugcinwa kwazo ngenxa yemiklamo yazo eqinile.
• Akusekho sidingo samaphepha afanayo, okunciphisa ukuphrinta kanye namarisidi esivakashi ngasinye.
• Ukuncishiswa kwemfucuza yamaphepha kusho nemikhuba engcono enobungani nemvelo.

Ngehora lokuphuthuma noma amaholide, ihhotela kungadingeka labe abasebenzi abengeziwe, okungakhuphula izindleko zokusebenza. Izikrini zokuthinta zingabhekana nokwanda kwabantu abahamba ngezinyawo kalula ngezindleko ezifanayo zokusebenza. Amanye amazwe anomholo ophansi onqunyiwe wabasebenzi, ongashintsha minyaka yonke noma njengoba uhulumeni enquma. Le mishini ayithinti izindleko zokusebenza ngendlela efanayo.

Okuhlangenwe nakho Kwezivakashi Nokulawula

Uma izivakashi zixhumana ne-kiosk ezizisebenzela zona, zizizwa zilawula kakhulu. Ucwaningo lukaClaudine Sykimte eSurigao del Norte State University luphethe ngokuthi 74% wezivakashi zasehhotela bayayazisa inkululeko nokulawula abakuthola ngokusebenzisa imishini. Izivakashi ziyazi ukuthi le mishini ixhunywe kunethiwekhi yedijithali, futhi akukho ukukhetha komuntu lapho kuhlinzekwa ukubhukha. Konke kunikezwa kudivayisi bukhoma nge-Property Management System (PMS). Ingabona ukuvakasha kwangaphambilini futhi inikeze ngokuzenzakalelayo ukuthuthukiswa okukhethekile kanye nokudla okulula.

Enye yezinzuzo ezigqanyisiwe zokusebenzisana nedivayisi yokubala yikhono layo lokukhuluma ngazo zonke izilimi. Eminye imishini yesimanje manje isebenzisa abasizi be-AI ukuze ihambe ibanga elide ekuqondeni izithiyo zolimi eziyinkimbinkimbi. Ihlola abahambi bamazwe ngamazwe ngokushelela kakhulu.

Ubumfihlo bungenye iphuzu elihle lomshini onesikrini sokuthinta. Izivakashi eziningi azithandi ukunikeza imininingwane yomuntu siqu njengezinombolo zocingo, amakheli asekhaya, noma ulwazi lwekhadi lesikweletu ngokuzwakalayo endaweni yokwamukela izivakashi ematasa. Zizizwa ziphephile kakhulu ngenqubo eqondiswayo esikrinini. Kulula ukuzifunda nokuzithinta kuze kube yilapho zibhalisiwe, futhi zingaya ekuqoqweni kwezihluthulelo. Imishini yesimanje ifunda kuzivakashi futhi inikeza izilawuli ezithuthukisiwe neziyisisekelo kumsebenzisi. Uma umshini uhambisana nokulindelwe yisivakashi, okuhlangenwe nakho kuba mnandi.

Ukuthengisa Okuphezulu kanye Nethuba Lenzuzo

Esikhundleni sokuzwa isiphakamiso sokuthengisa esivela kumuntu, izivakashi zizizwa zikhululekile kakhulu ngomshini. Ziyakwazi ukuthengisa ngobuningi. Ngokusho kwe-StayNTouch, umhlinzeki wesofthiwe ye-Hotel Property Management, ama-kiosk aholela ku- Ukwenyuka kokuthengisa ngo-23% . Idatha ithathwa ngqo ohlelweni lwabo ngokuzenzakalelayo. Umthelela unamandla ngokungenakuphikwa. Izivakashi eziphambi kwesikrini cishe zizoziphatha ngokuthuthukiswa okukhokhelwayo, njengephakheji yosuku lwe-spa noma ibhulakufesi. Idivayisi iyabakholisa ngezikrini ezimibalabala nezikhanyayo kanye nezithombe ezinyakazayo ezihehayo.

Ama-Kiosk angakhuphula kakhulu imali engenayo eyengeziwe, kanti amanye amahhotela abona ukwanda okufika ku-70% kokuthengiswa okwengeziwe ngesikhathi sokwamukelwa okuphezulu (Hotel Technology News, 2024). Ukungezwani komphakathi okungavela kubantu sekuphelile ngokuphelele. Ngezinye izikhathi, ukuthengisa okuphezulu kungazwakala kuphoqa noma kungakhululekile ezivakashini. Bafuna indawo engenangcindezi enikezwa imishini ngokuphelele.

• Isofthiwe yokuphatha i-backend ifunda ezikhethweni zomsebenzisi futhi yakhe iphrofayili yakhe.
• Bazihlukanisa ngezigaba futhi banikeze ukuthuthukiswa umsebenzisi angase akucabangele.
• Ngokwemvelo kwandisa inani eliphelele ngokusebenzisa ama-algorithms asikiselayo.
• Izivakashi cishe zizosebenzisa izaphulelo ngaphandle kokwesaba ukwahlulelwa, okwenza izikhuthazo zibe yinto ebaluleke kakhulu.
• Empeleni banikela emalini engenayo yehhotela.

Ukunemba kanye nobuqotho bedatha

Khumbula Uzungu Lwegama Le-Starbucks! Indlela ikhasimende elibizwa ngokuthi uJake elithola ngayo inkomishi ethi “Gake”. Nakuba lokho kungaba yindlela ehlekisayo ye-inthanethi yekhefi, kuyiphutha elikhulu. Uma abantu bebhala igama labo kuma-kiosk abazisebenzelayo, mancane amathuba okuthi bangapeli kabi uma kuqhathaniswa nomuntu omukela izivakashi ngesikhathi sokwamukela izivakashi esimatasa.

Umshini ukhuluma ngqo ne-PMS futhi uxhumana ngesikhathi sangempela. Ungavimbela ukudideka futhi uvame ukuhlanza ukungafani kwedatha. Idatha nayo iwusizo njengoba ingathumela ama-imeyili kanye nokukhushulwa ngqo nangokunembile esivakashini. Lapho ukubhalisa sekuqediwe, abasebenzi bokuhlanza indlu bazokwazi ngesikhathi esiqondile lapho igumbi likhona.

• Ngokusebenzisa amaskena akhelwe ngaphakathi namadivayisi okuthola, le mishini ingakopisha ulwazi oluqondile.
• Bangaphinde balandele umthetho wendawo futhi banikeze ulwazi oluningiliziwe mayelana nezivakashi.
• Amathuba okuba isisebenzi esingumuntu sifake inombolo yomazisi engalungile aqedwa ngokuphelele.
• Le mishini inezindlela zokukhokha ezihlanganisiwe futhi ineziphesheli ezihambisana ne-PCI ezinciphisa amathuba okwebiwa kwamakhadi esikweletu noma ukukhwabanisa kwedijithali.

Ukusebenzisana Kwabantu vs. Ukuzenzakalela

Nakuba kungase kubonakale sengathi ama-kiosk okuzisiza aqeda ukusebenzisana kwabantu, iqiniso likude kakhulu nalokhu. Uma abasebenzi bengenzi imisebenzi ephindaphindwayo neyisicefe, bangaxhumana nesivakashi esifuna ukuxhumana okunenjongo. Asikho isidingo sokuyeka abasebenzi ngokuphelele. Amabhizinisi aphumelelayo okungenisa izihambi avumela imishini ukuthi iphathe imisebenzi yansuku zonke futhi ibandakanye abasebenzi ukuthi babhekane nezimo ezinzima noma bagubhe ngomcimbi okhethekile wesivakashi.

Abantu abavame ukuhamba beya emsebenzini basebenzisa amahhotela njengendawo yokuhlala esebenzayo. Badinga ukuxhumana okusheshayo nokulala. Baxhumana kancane futhi bafuna ukubhuka igumbi ngokushesha ngangokunokwenzeka. Kubo, ama-kiosk okuzisiza wona ahlinzeka ngesisombululo esiphezulu. Uma kwenzeka kuba nenkinga ngomshini, isisebenzi sangempela esingumuntu esilindile singafika sizocela usizo.

Ukwethulwa kwala madivayisi asebenzisanayo kuphumela ekwanelisekeni okuphezulu kwabasebenzi. Akudingeki ukuthi babhale amaphepha ayisicefe ngokuphindaphindiwe, futhi basiza ekuxazululeni izinkinga zangempela zokungenisa izihambi ezithakazelisayo.

Ukuqhathanisa Ukusebenza Kahle

Ukuze siqhathanise izindlela ezimbili zesevisi yehhotela, singazibeka ngqo etafuleni.

Sisebenzisa lolu lwazi lwangempela, singaphetha ngokuthi ama-kiosk okuzisiza wona asebenza kahle kakhulu uma kuqhathaniswa nedeski langaphambili elivamile. Kodwa-ke, ukusetshenziswa okungokoqobo kusazodinga abasebenzi, kodwa izinombolo zizoncishiswa.

Isiphetho

Njengoba izwe lanamuhla lijwayelana nokusetshenziswa kobuchwepheshe, ukushintshela kuma-kiosk okuzisebenzela kuya ngokuya kuba lula. Anikeza ubuhle bokusebenza obudingwa amabhizinisi amaningi. Ngezindleko zawo zokusebenza eziphansi, i-ROI enhle kakhulu, amandla amakhulu aphezulu, kanye nokuhlangenwe nakho okuthuthukisiwe kwezivakashi, ayisengezo esidingekayo embonini yesimanje yokungenisa izihambi. Uma sibheka ukuthi ukuthinta komuntu kusabalulekile, ukwenza imodeli yesevisi ehlanganisiwe kuyindlela efanelekile. Ushintsho oluphumelelayo luncike ngokuphelele ekusetshenzisweni okuthembekile kobuchwepheshe obuhlanganisiwe.

Kumahhotela afuna ukuvuna izinzuzo zalesi sakhiwo, abahlinzeki bezobuchwepheshe bafana I-Hongzhou Smart   bakha ibhuloho phakathi kokuzenzakalelayo kanye nokungenisa izihambi. Njengoba beneminyaka engaphezu kwengu-20 yesipiliyoni ekuhlinzekeni izixazululo zokuzisiza ezizimele, ama-kiosk abo okuzisiza ahlangana kalula ne-Property Management Systems (PMS) kanye nobuchwepheshe bokukhiya iminyango. Ngokuhlanganisa ihadiwe yekhwalithi ephezulu nesofthiwe eyinkimbinkimbi, banikeza ukuthembeka okudingekayo ukuze bahlale phambili kunegagasi lokuguqula embonini yokungenisa izihambi.