Ingxelo: IMarike yeKiosk yeHlabathi iza kufikelela kwi-$30.8B ngo-2024, ngenxa yeeNdawo zokutyela
Imarike ye-kiosk yehlabathi kulindeleke ukuba ixabise i-$30.8 yeebhiliyoni ngenxa yotshintsho olukhulu kwiivenkile zokutyela ezikhawulezayo (ii-QSR) ezijolise kubuchwepheshe bokuzinceda, ngokutsho kwengxelo entsha yeTillster kunye nenkampani yophando iSSI.
Uphando lweTillster luhlolisise ii-QSR ezingama-2,000 kunye nabathengi bazo. Ngokweziphumo zalo, ukusetyenziswa kwee-kiosk kwiindawo zokutyela kunyukile kwaye kuya kuqhubeka kukhula ngokuhamba kwexesha: ama-37 ekhulwini abathengi bathi basebenzise i-kiosk kunyaka ophelileyo, ukusuka kuma-20 ekhulwini kunyaka ophelileyo, kwaye amanye ama-67 ekhulwini athi aceba ukufaka i-odolo kwi-kiosk yokuzinceda ngaphakathi konyaka olandelayo.
Abathengi bakwathi ukuba umgca kwi-QSR mde kunabantu abane, bangathanda uku-odola kwi-kiosk. Kwaye, mhlawumbi okumangalisayo kukuba, amanani okusetyenziswa awajongi kwisizukulwana esitsha; uphando lufumanise ukuba ii-kiosk zithandwa kumaqela eminyaka.
Olu phando luphawule ukuba, “Iikhiyoski ezizisebenzelayo zinceda iindawo zokutyela ngokunciphisa imigca, nto leyo eyenza ukuba amava abathengi abe ngcono. Iikhiyoski nazo zibonakalise ukuba ziyandisa ubungakanani bokujonga ngokuhlala zithengisa ngokunyusa kunye nokuthengisa ngokudibeneyo.”
Inxalenye yolu hlumo ikhuthazwa nje kukufumaneka kwetekhnoloji yeekioski kwiindawo zokutyela. Ii-QSR eziphambili, ukusuka eDunkin' kunye naseShake Shack ukuya eWingstop naseWendy 's zisebenzise obu buchwepheshe ubuncinane kwiindawo ezithile.
Nangona kunjalo, inxalenye ebaluleke ngakumbi yokukhula okuqhubekayo kobu buchwepheshe kwi-QSRs ayikuko ukubakho koomatshini ngokwabo kodwa malunga noko abo matshini banako ukukwenza ngokubhekiselele ekukhawuleziseni inkonzo kunye nokubonelela ngamava emenyu eyenzelwe wena ngakumbi kubathengi. I-McDonald's yeyona meko icacileyo apha: ukufunyanwa kwayo kutshanje kwe-Dynamic Yield kunye nokuqaliswa okuqhubekayo kokwenziwa ngokwezifiso kwemenyu eqhutywa yi-AI kubonisa umgangatho omtsha wee-kiosk eziya kuthi ngaxa lithile ziqale ukuba yinto eqhelekileyo. Kungekudala, akuyi kwanela ukuba nehardware eqinileyo kunye nojongano olulula nolusebenzisekayo. Kunoko, ii-kiosk ze-QSR kuya kufuneka zize zakhe amandla okuxelela abathengi into abayifunayo kanye xa befika kwiscreen.
